'Unable to find the Exchange Information File (EIF)' when attempting to recover Exchange mail using the Granular Restore Option (GRO).

Article:TECH87131  |  Created: 2009-01-22  |  Updated: 2009-01-22  |  Article URL http://www.symantec.com/docs/TECH87131
Article Type
Technical Solution


Environment

Issue



'Unable to find the Exchange Information File (EIF)' when attempting to recover Exchange mail using the Granular Restore Option (GRO).

Error



Unable to find the Exchange Information File (EIF).

Solution



When attempting to open up a recovery point of a Microsoft Exchange Server using the Backup Exec System Recovery Granular Restore Option (GRO), the error 'Unable to find the Exchange Information File (EIF)' is seen (Figure 1) and granular selections are not available.

Figure 1:

 

Solution:

Upgrade to version 8.5.3 of GRO.

Workaround:

If the 8.5.3 version of GRO does not resolve the issue, a possible temporary workaround is to downgrade to version 8.0 of GRO.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceETrack
Value1447263
DescriptionWhen trying to open Exchange image files with GRO 8.5, receive error regarding "unable to find eif file"


Legacy ID



314373


Article URL http://www.symantec.com/docs/TECH87131


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