Tracer.exe fails to load with error: "The capture provider 'rptool' failed to open: Could not open the driver because it is not installed, or because no tape or changer class devices are attached to the local system."

Article:TECH87294  |  Created: 2009-01-29  |  Updated: 2011-10-04  |  Article URL http://www.symantec.com/docs/TECH87294
Article Type
Technical Solution

Product(s)

Issue



Tracer.exe fails to load with error: "The capture provider 'rptool' failed to open: Could not open the driver because it is not installed, or because no tape or changer class devices are attached to the local system."


Error



The capture provider 'rptool' failed to open:
Could not open the driver because it is not installed, or because no tape or changer class devices are attached to the local system.


Cause



This has been reported when running tracer on system with that contain a device which is not supported, as well as on servers with SCSI tape drives that are connected to RAID controllers.


Solution





Please check the hardware compatibility list and confirm the drive/library is supported.  If the drive is supported, please verify that it is not connected to a RAID controller.




Legacy ID



318323


Article URL http://www.symantec.com/docs/TECH87294


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