Storage Foundation for Windows (SFW) 5.1 services fail to start on Russian language servers

Article:TECH87313  |  Created: 2009-01-05  |  Updated: 2010-01-23  |  Article URL http://www.symantec.com/docs/TECH87313
Article Type
Technical Solution


Environment

Issue



Storage Foundation for Windows (SFW) 5.1 services fail to start on Russian language servers

Solution



After installing SFW 5.1 on a Russian language edition of Windows Server 2008 or Windows Server 2003, the following services may not start:
  • Veritas Enterprise Administrator Service
  • Veritas Storage Agent
  • Veritas Action Agent
  • Veritas Gridnode Agent

Cause:
The authorization component of the Veritas Enterprise Administrator (VEA) service does not correctly interpret Cyrillic characters.

Resolution:
This issue has been identified and a private fix is available from Symantec Enterprise Technical Support. To obtain the private fix, contact Symantec Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem the support representative will further assist in obtaining the private fix.
Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.

Table 1 - File Information
 
FilenameVersion
csfsupport3.dll3.3.1050.0
vxpal3.dll3.3.1050.0
vxvea3.dll3.3.1050.0



Supplemental Materials

SourceETrack
Value1471343
DescriptionInstallation of Storage Foundation for Windows 5.1 on Russian OS fails to start services after installation.

Legacy ID



318994


Article URL http://www.symantec.com/docs/TECH87313


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