Backup Exec Server service fails to start or hangs and generates "Error 1067: The process terminated unexpectedly" or "Error 1053: the service did not respond in a timely fashion."
|Article:TECH87388|||||Created: 2009-01-26|||||Updated: 2012-12-06|||||Article URL http://www.symantec.com/docs/TECH87388|
Backup Exec Server service fails to start and generates "Error 1067: The process terminated unexpectedly" or hangs and generates
"Error 1053: The service did not respond to the start or control request in a timely fashion"
When attempting to start the BE Server service from the Windows services console:
Event ID Error occured-
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Faulting application beserver.exe, version 11.0.7170.32, faulting module beserver.exe, version 11.0.7170.32, fault address 0x00111c57.
This issue may occur if "msgq0000000000.dat" file is corrupt.
2. Locate a file named "msgq0000000000.dat"
3. Stop all Backup Exec Services
4. Rename the above file to "msgq0000000000.old" (or any other name)
5. Attempt to start the Backup Exec Services and verify the Backup Exec Server service starts.
Faulting application beserver.exe, version <version number>, faulting module beserver.exe, version <version number>
Article URL http://www.symantec.com/docs/TECH87388