When trying to open an image file set of Microsoft Exchange 2003/2007 that spans multiple volumes in Backup Exec System Recovery Granular Restore Option (GRO) 8.5 to retrieve email information, an error of "unable to find eif file" is shown.
| Article:TECH87423 | | | Created: 2009-01-12 | | | Updated: 2012-03-29 | | | Article URL http://www.symantec.com/docs/TECH87423 |
Problem
After backing up a Microsoft Exchange server that has Exchange data spanned across multiple volumes with Backup Exec System Recovery and then opening that backup file set via the sv2i file in Backup Exec System Recovery Granular Restore Option 8.5, an error of "unable to find eif file" is shown and the image file set does not open.
Environment
Backup Exec System Recovery Granular Restore Option 8.5 is installed.
Microsoft Exchange installation being imaged with Backup Exec System Recovery spans multiple volumes
Solution
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| Value | 1447263 |
| Description | When trying to open Exchange image files with GRO 8.5, receive error regarding "unable to find eif file" |
Related Articles
Legacy ID
320977
Article URL http://www.symantec.com/docs/TECH87423
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