"Error code: ssl_error_no_cypher_overlap" error message after login, when Welcome screen expected--using Firefox browser

Article:TECH87649  |  Created: 2009-01-15  |  Updated: 2009-01-20  |  Article URL http://www.symantec.com/docs/TECH87649
Article Type
Technical Solution


Environment

Issue



"Error code: ssl_error_no_cypher_overlap" error message after login, when Welcome screen expected--using Firefox browser

Solution



Enable support for 40-bit RSA encryption in the Firefox Browser:
1: enter 'about:config' in Browser Address bar
2: find/select "security.ssl3.rsa_rc4_40_md5"
3: set boolean to TRUE

Once this is done, when the Welcome screen is manually refreshed, a screen requiring the user
to register the Certificate Exception will come up, where the Error message had been before.
Once the Exception is registered, the Welcome screen, and other Report screens will display


Legacy ID



326675


Article URL http://www.symantec.com/docs/TECH87649


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