Storage Foundation 5.0 MP3 may report license expired even when the license key is valid

Article:TECH87768  |  Created: 2009-01-28  |  Updated: 2014-01-02  |  Article URL http://www.symantec.com/docs/TECH87768
Article Type
Technical Solution

Product(s)

Environment

Issue



Storage Foundation 5.0 MP3 may report license expired even when the license key is valid.


Error



VxVM vxdctl ERROR V-5-1-1589 enable failed: License has expired or is not available for operation


Environment



This problem is specific to the Solaris platform only.   It does not affect other OS platforms other than Solaris.
 


Solution



Problem description

With Veritas Volume Manager (VxVM) 5.0 MP1 RP5 and MP3, vxconfigd may lose licensing information due to a file descriptor (fd) leak. Engineering established that the leaked fd's belong to IPC connections between vold and vxesd (eventsource daemon) were resulting in valid license keys being reported as expired.

When commands such as "vxdctl enable" are performed, the following error may be reported:


# vxdctl enable
VxVM vxdctl ERROR V-5-1-1589 enable failed: License has expired or is not available for operation


Patch information


Additionally 5.0 MP1 RP5 has two other fd leaks with respect to vxesd which are already fixed in 5.0 MP3.


Both 5.0 MP3 RP1 and RP2 have hot fixes available. Please contact support if you require any of the following patches:

5.0 MP3 RP1 HF11 onwards
5.0 MP3 RP2 HF1 onwards

Superincident etrack reference: 1673764



 

Supplemental Materials

Value1726687
Description

vxconfigd loses licensing information - Fixed in 5.0 MP3 RP2 HF1 and 5.0 MP3 RP2 HF2 onwards

 


Value1673770
Description

vxconfigd loses licensing information - Fixed in 5.0 MP3 RP1 HF11 onwards (not fixed in 5.0 MP3 RP2 base)


SourceETrack
Value1673764
Description

 vxconfigd loses licensing information (Superincident Etrack of 1726687 and 1673770)



Legacy ID



328959


Article URL http://www.symantec.com/docs/TECH87768


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