When running updates for Remote Agent manually on the Windows 2008 Server, installation fails with the following Error message: "Error 1920. Service Backup Exec Remote Agent (Backup Exec Agent Accelerator) failed to start. Verify that you have sufficient privileges to start the services."

Article:TECH88051  |  Created: 2009-01-21  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH88051
Article Type
Technical Solution


Issue



When running updates for Remote Agent manually on the Windows 2008 Server, installation fails with the following error message: "Error 1920. Service Backup Exec Remote Agent (Backup Exec Agent Accelerator) failed to start. Verify that you have sufficient privileges to start the services."


Error



"Error 1920. Service Backup Exec Remote Agent (Backup Exec Agent Accelerator) failed to start. Verify that you have sufficient privileges to start the services."

 


Solution



 
 
 

 
Go to the Properties of the Symantec Folder. (X:\Program Files\Symantec. X being the Drive where the Remote Agent file are installed.) On the Security Tab Click on Advanced and add the Backup Exec Account. Assign Full Control to the Account.

Supplemental Materials

Value1920
Description

Service Backup Exec Remote Agent failed to start


Legacy ID



336014


Article URL http://www.symantec.com/docs/TECH88051


Terms of use for this information are found in Legal Notices