V-79-57344-33918 - ADBO: Offhost backup initialization failure on: "\\servername\System?State".Snapshot provider error (0xE000847E): This edition of the product is not licensed for the requested operation. Event Viewer does not have any related entry.

Article:TECH88118  |  Created: 2009-01-14  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH88118
Article Type
Technical Solution


Issue



Getting license violation error during the offsite backup operation.


Error



V-79-57344-33918 - ADBO: Offhost backup initialization failure on: "\\servername\System?State". Snapshot provider error (0xE000847E): This edition of the product is not licensed for the requested operation. Event Viewer does not have any related entry.

When trying to backup a system state of any Server, the Backup fails with error: 0xe000847e - This edition of the product is not licensed for the requested operation.


Solution



This issue occurs in following 3 scenarios:

Scenario A:
 
The 60 day evaluation period for Advanced disk Based option has expired.
 
Solution : Purchase the Advanced Disk Based Option License and apply the License.
 
Scenario B:
 
The option "Collect additional information for synthetic backup" is selected in the backup job properties.
 
Solution C:
Uncheck the option from the template used to create the Synthetic Backup. The Option is available under General in the Template properties.
 
Refer : http://www.symantec.com/docs/HOWTO22933   for Editing a template in a policy.
 
Scenario D:

If the issue persists again  "Advanced disk based Option" can be be disabled by th e following registry changes:

 
Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

1. Open regedit on the Media Server

2. Browse to the following path: Hkey_Local_Machine\Software\Symantec\Backup exec for windows\Backup Exec\Engine\Misc\Use Offhost Backup key

3. Change the registry key value "Use Offhost Backup" from 1 to 0


 

4. Restart all the Backup exec services

5. Create a new backup job with a new selections list.
 
 
 
Scenario D : 
 
This exception can also occur if the license for ADBO is not installed and/or the Operating System on the target computer is upgraded from a previous version and is using the same selection list on the Media Server. Follow Step 5 from Scenario C.

 


Supplemental Materials

SourceError Code
Value0xe000847e
Description

This edition of the product is not licensed for the requested operation


SourceUMI
ValueV-79-57344-33918
Description

ADBO: Offhost backup initialization failure on: "\\servername\System?State". Snapshot provider error (0xE000847E): This edition of the product is not licensed for the requested operation. Event Viewer does not have any related entry.



Legacy ID



337241


Article URL http://www.symantec.com/docs/TECH88118


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