Backup of Enterprise Vault (EV) Store Partition residing on a mount point is successful but data is not backed up.

Article:TECH88159  |  Created: 2009-01-30  |  Updated: 2013-09-05  |  Article URL
Article Type
Technical Solution


An issue has been found when using Backup Exec Agent for Enterprise Vault to backup an Enterprise Vault partition. Backup of an Enterprise Vault Store partition, residing on a mount point, completes successfully but fails to backup any data.


The issue outlined herein occurs only when the following conditions are met:

Backup Exec 12.0 revision 1364 for Windows Servers is installed
Backup Exec 12.5 revision 2213 for Windows Servers is installed
Enterprise Vault Partition resides on a mount point


Backup of an Enterprise Vault partition residing on a mount point completes successfully. However, the archive bit on the .DVS files in the vault partition is not reset.


A Hotfix is now available to address this issue for all the affected versions of Backup Exec.

Backup Exec 12.5 Revision 2213
For 32bit Media Servers:
For x64bit Media Servers:

Backup Exec 12.0 Revision 1364 Service Pack 5 

To workaround the above mentioned issue please follow the steps mentioned below:
  1. Create Enterprise Vault Store Partition in a folder under a mount point.
  2. Move the .DVS files from the root of the mount point to the folder on mount point.

Supplemental Materials


Backup of EV store partitions on mount point does not backup files.

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