When attempting to backup a remote computer the job fails with the following error: V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME'.

Article:TECH88181  |  Created: 2009-01-06  |  Updated: 2013-02-28  |  Article URL http://www.symantec.com/docs/TECH88181
Article Type
Technical Solution


Issue



When attempting to backup a remote computer the job fails with the following error: V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME'.

 


Error



Backup- SERVERNAME
V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.

These errors may also be logged to the event logs of the remote machines:

Log Name:      Security
Source:        Microsoft-Windows-Security-Auditing
Date:          11/24/2009 11:56:06 AM
Event ID:      4625
Task Category: Logon
Level:        Information
Keywords:      Audit Failure
User:          N/A
Computer:      SERVERNAME
Description:
An account failed to log on.

Subject:
Security ID: SYSTEM
Account Name:   ACCOUNT
Account Domain: DOMAIN NAME
Logon ID: 0x3e7

Logon Type: 4

Account For Which Logon Failed:
Security ID: NULL SID
Account Name: ServiceBackupExec
Account Domain: DOMAIN NAME

Failure Information:
Failure Reason: The user has not been granted the requested logon type at this machine.
Status: 0xc000015b
Sub Status: 0x0

 


Cause




The account specified in the backup job does not have all the necessary rights needed for the backup.

 

 


Solution



Make sure the backup account has the following rights on all machines to be backed up.  This includes all virtual machines for AVVI and Hyper-V backups.
  • Act as part of the operating system
  • Create a token object.
  • Back up files and directories.
  • Restore files and directories.
  • Managed auditing and security log.
  • Logon as a batch job (only for Windows Vista, Windows 7, and Windows 2008). 

Refer the following article on Backup Exec service rights : www.symantec.com/business/support/index


Supplemental Materials

SourceUMI
ValueV-79-57344-38730
Description

Backup Exec failed to authenticate with virtual machine 'SERVERNAME' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.


SourceEvent ID
Value4625
Description

An account failed to log on



Legacy ID



338211


Article URL http://www.symantec.com/docs/TECH88181


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