When attempting to backup a remote computer the job fails with the following error: V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME'.
| Article:TECH88181 | | | Created: 2009-01-06 | | | Updated: 2013-02-28 | | | Article URL http://www.symantec.com/docs/TECH88181 |
Problem
When attempting to backup a remote computer the job fails with the following error: V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME'.
Error
Backup- SERVERNAME
V-79-57344-38730 - Backup Exec failed to authenticate with virtual machine 'SERVERNAME' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.
These errors may also be logged to the event logs of the remote machines:
Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 11/24/2009 11:56:06 AM
Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: SERVERNAME
Description:
An account failed to log on.
Subject:
Security ID: SYSTEM
Account Name: ACCOUNT
Account Domain: DOMAIN NAME
Logon ID: 0x3e7
Logon Type: 4
Account For Which Logon Failed:
Security ID: NULL SID
Account Name: ServiceBackupExec
Account Domain: DOMAIN NAME
Failure Information:
Failure Reason: The user has not been granted the requested logon type at this machine.
Status: 0xc000015b
Sub Status: 0x0
Cause
The account specified in the backup job does not have all the necessary rights needed for the backup.
Solution
- Act as part of the operating system
- Create a token object.
- Back up files and directories.
- Restore files and directories.
- Managed auditing and security log.
- Logon as a batch job (only for Windows Vista, Windows 7, and Windows 2008).
Refer the following article on Backup Exec service rights : www.symantec.com/business/support/index
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| Source | UMI |
| Value | V-79-57344-38730 |
| Description | Backup Exec failed to authenticate with virtual machine 'SERVERNAME' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. |
| Source | Event ID |
| Value | 4625 |
| Description | An account failed to log on |
Legacy ID
338211
Article URL http://www.symantec.com/docs/TECH88181
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