When using the Backup Exec Desktop and Laptop Option (DLO) EmergencyRestore command, it fails with an error "Recovery key file not found in the source directory"

Article:TECH88219  |  Created: 2010-01-03  |  Updated: 2013-11-03  |  Article URL http://www.symantec.com/docs/TECH88219
Article Type
Technical Solution


Issue



 Emergency Restore for one single user using DLO EmergencyRestore command "DLOCommandu -EmergencyRestore <usersharepath> -w <RecoveryPassword> -ap <destination-path>"  fails with the below error


Error



Recovery key file not found in the source directory.

Cause



The Emergency Restore feature can be used to restore data for a deleted user if the following conditions are met:
  • The user data can be restored from a backup of the File Server.
  • A Recovery Password was established before making the backup.

When the DLO Administration Console opens for the first time, a prompt to create a Recovery Password appears. One must set a recovery password at this point or DLO Admin Console will not run. If DLO is upgraded from a previous revision and recovery password was set earlier,  prompt to set a recovery password will not appear. DLO will use the existing password.

The recovery password enables to retrieve encrypted data that would otherwise be lost if the DLO database is damaged or corrupted. By default, DLO encrypts the users data on the Network User Data Folder (NUDF) when backing up user files. When a user is added to the DLO server, a decryption key is created and added to the DLO database. This key is unique to that user and if the database is lost for some reason and the data still exists, it can be restored via the "EmergencyRestore" command.


Solution



Try either of the following steps:

  1. Check if the path provided for the user's folder on the NUDF is correct.
  2. Run the same command with "double-quotes" for the path specifying the user's folder on the NUDF.
  3. When the command is run, the <usersharepath> is the path where the users .recovery2 file exists.

Note: Please check the related articles section for more details regarding DLO Emergency Restore.




Legacy ID



339415


Article URL http://www.symantec.com/docs/TECH88219


Terms of use for this information are found in Legal Notices