New LDAP users are not receiving email after a successful Full Synchronization or Synchronize Changes for at least a day.

Article:TECH88867  |  Created: 2008-01-24  |  Updated: 2008-01-24  |  Article URL
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Technical Solution


After adding a new user to your LDAP server and running a successful Synchronize Changes or Full Synchronization, your newly added users are not receiving email for at least a day.

Users are not receiving email for a day.

The LDAP Synchronization was successful and the user was added.

Software is Symantec Mail Security for SMTP 5 (SMSSMTP 5).
Scanner replication settings are set to 12 hours.


Scanner replication occurs once every 12 hours by default. To achieve immediate results, replicate the settings after the Synchronization finishes.


Replicate the updated LDAP synchronization data to the scanner(s)

1. Click Status > Scanner Replication.
2. Click Replicate Now.

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