Symantec Antivirus for Network Attached Storage 5.x produces Scan Error 6 when scanning files with a Japanese filename

Article:TECH89037  |  Created: 2008-01-21  |  Updated: 2010-08-23  |  Article URL http://www.symantec.com/docs/TECH89037
Article Type
Technical Solution


Issue



When Symantec Antivirus for Network Attached Storage 5.x scans a file with a Japanese filename, the Scan Engine logs record Error 6.

Symptoms
 

  • In addition to having a Japanese filename, the length of the full path to the file is 236 characters in length or longer.
  • The resulting error message is:
    The Scan Engine has encountered a scan error Event Severity Level : Error Scanner : Generic Result ID : 6 File name:……."



 


Solution




Please upgrade to Scan Engine 5.2.5 or later.


If you are unable to upgrade immediately, Symantec suggests you to avoid placing files with Japanese filenames into locations which have paths exceeding 235 characters in length.




 


Supplemental Materials

SourceETrack
Value796804

Legacy ID



2008022110094554


Article URL http://www.symantec.com/docs/TECH89037


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