Unable to initialize SMSDOM engine

Article:TECH89275  |  Created: 2008-01-03  |  Updated: 2013-10-04  |  Article URL http://www.symantec.com/docs/TECH89275
Article Type
Technical Solution

Product(s)

Issue



Symantec Mail Security for Domino (SMSDOM) quits soon after loading. Error in savlog.nsf or console indicates unable to initialize SMSDOM engine.


 


Error



Symptoms
Mail Security for Domino quits very early in the initialization process. Error in savlog.nsf or console indicates unable to initialize SMSDOM engine.

  • SMSDOM ERROR: Unable to initialize SMSDOM engine.
  • SMSDOM: Switched to virus definitions dated rev. 000.
  • SMSDOM ERROR: Unable to locate virus definition files.

May also see:

  • Unknown OS error.

Cause



Typically caused by corrupted virus definitions.


Solution



Ensure the parition/drive with the virus definitions is not full.

The virusdefs directory typically contains no more than two numbered folders (ie 20080402.004, 20080401.006), BinHub(Windows only), TextHub(Windows only), and incoming.
Location for Windows 2003: c:\program files\common files\symantec shared\virusdefs.

Location on Windows 2008: c:\ProgramData\Symantec\Definitions\VirusDefs

Location on Linux, AIX, Solaris, AS400: /opt/Symantec/virusdefs


Check the definfo.dat and usage.dat files.

A typical usage.dat should look like.
[20080402.004]
SMSDOM_7.5=1
SMSDOM_7.5_UPDATE=1

If the usage.dat does not have any SMSDOM lines you will need to add them.

For Version 8.0 of Mail Security for Domino the Product strings are:

  • SMSDOM_8.0_UPDATE=1
  • SMSDOM_8.0=1

For Version 7.5 they are

  • SMSDOM_7.5_UPDATE=1
  • SMSDOM_7.5=1


A typical definfo.dat
[DefDates]
CurDefs=20080402.006
LastDefs=20080401.006


If the usage.dat or definfo.dat refer to a set of definitions that does not appear as a folder in the virusdefs folder, update the file to point to the most recent set of definitions. Alternatively, try running the current Intelligent Updater.



from /opt/Symantec/bin
run the savdefutil -l command.
manually update the usage.dat file to point to the most recently created folder
by updating the information in the square brackets.

before update:
[20080402.004]
SMSDOM_7.5=1
SMSDOM_7.5_UPDATE=1

after update:
[20080410.006]
SMSDOM_7.5=1
SMSDOM_7.5_UPDATE=1




Legacy ID



2008040308104454


Article URL http://www.symantec.com/docs/TECH89275


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