Fulfillment ID for 'AV Content' and 'URL/DDR Content' do not change after applying a new license over an old license in Scan Engine 5.x and Symantec Protection Engine 7.x

Article:TECH89459  |  Created: 2008-01-06  |  Updated: 2014-07-11  |  Article URL http://www.symantec.com/docs/TECH89459
Article Type
Technical Solution


Issue



You apply a new permanent license over a previous permanent license or a temporary license by inserting it into the Scan Engine 5.x  or 7.x interface. When the Existing Licenses screen refreshes, the Fulfillment ID for 'AV Content' and 'URL/DDR Content' have not changed.

Symptoms
 

  • On the Existing Licenses screen, the Fulfillment ID for 'AV Scanning' and 'URL/DDR Scanning' have changed.



 


Solution



  1. Stop the Symantec Scan Engine service
  2. Create the folder C:\Program Files\Common Files\Symantec Shared\Licenses\OldLicenses
  3. For x64 servers, Create the folder C:\ProgramData\Symantec Shared\Licenses\OldLicenses
  4. Move all files which end in .slf, except for 'SSE-CSAPI-License.slf', into the new folder

    NOTE: Moving, deleting, or renaming the file SSE-CSAPI-License.slf will render Scan Engine unable to use other licenses until you uninstall and reinstall Scan Engine or Symantec Protection Engine
     
  5. Restart the Symantec Scan Engine/Symantec Protection Engine service






 



Legacy ID



2008050614154954


Article URL http://www.symantec.com/docs/TECH89459


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