Spam is not detected when Symantec Mail Security for Microsoft Exchange (SMSMSE) is installed on an Microsoft Exchange 2007 or later Edge or Hub server

Article:TECH89485  |  Created: 2008-01-09  |  Updated: 2012-11-13  |  Article URL
Article Type
Technical Solution


After installing SMSMSE on a Microsoft Exchange 2007 or later server, and enabling Symantec Premium Antispam (SPA), spam is not being detected.


Premium AntiSpam is installed to a server that is not the first point of contact for mail coming in to the organization.


When a server's IP is defined as an internal sender in the Exchange configuration, Exchange will automatically bypass all Transport Agents for connections coming from that IP address. Because Premium AntiSpam uses Transport Agents to evaluate message content for spam, this results in no spam detection.


Remove any front end gateway servers from the internal senders configuration of Exchange:

  1. Open the Microsoft Exchange Management Console.
  2. Navigate to Organizational Configuration ->Hub Transport  and click the Global Settings tab
  3. Right click Transport Settings and select Properties
  4. Click the Message Delivery Tab
  5. Remove the IP address of the front end or gateway server submitting messages to this Exchange server.
  6. Click OK.
  7. Restart the Microsoft Exchange Transport and Symantec Mail Security for Microsoft Exchange services.


Spam from front end internal servers should now be detected.

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices