MSN IM Users with IM name that contains '@aol.com', '@gmx.net', @gmx.de, '@live.de' or '@libero.it' Cannot Login

Article:TECH89493  |  Created: 2008-01-12  |  Updated: 2012-08-01  |  Article URL http://www.symantec.com/docs/TECH89493
Article Type
Technical Solution

Product(s)

Issue



MSN Users with @aol.com, @gmx.net, @gmx.de, @live.de and @libero.it Domain Name Registrations Cannot Login.

Symptoms


Conditions:

  • Users with logins names that do not contain the domains @aol.com, @gmx.net, @gmx.de, @live.de and libero.it can login successfully.



Cause



IM Manager incorrectly handles login for MSN IM Names that are registered under the @aol.com, @gmx.net, @gmx.de, @live.de and @libero.it domains.


Solution



Upgrade to IM Manager version 8.4.7 or higher.


Supplemental Materials

Value12112

Legacy ID



2008051212535054


Article URL http://www.symantec.com/docs/TECH89493


Terms of use for this information are found in Legal Notices