The following items outline the Symantec Policy for Symantec Messaging Security Appliances and they are valid for all customers:
 

• No hardware can be replaced or added.
• No root access can be enabled or obtained.
• The installation of third party software is unsupported.
• The installation of software diagnostics tools is unsupported.
• Batteries can be replaced at the direction of the hardware support vendor.
• Only the vendor can instruct customers to reseat hardware parts during troubleshooting.
• The software will not be installed/supported under non-standard hardware platforms.

NOTE: Non-adherence to these policies will take the appliance out of full support.  If an appliance is not under full support, Symantec can require a customer to restore the appliance to its unmodified state before providing any additional support.