Login error: "Invalid user name or password. Please try again." when trying to log in to user quarantine

Article:TECH89739

Created: 2008-01-18

Updated: 2010-09-22

Article URL http://www.symantec.com/docs/TECH89739

Article Type
Technical Solution

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Problem

End users are unable to log in to Symantec Mail Security for SMTP 5.0.1 or Symantec Brightmail Gateway user quarantine.

Symptoms

End users receive the error "Invalid user name or password. Please try again." when trying to log in
You have verified the user name and password are correct
You have configured an Active Directory LDAP Authentication source

Error

Invalid username or password. Please try again.

Cause

You have specified a fully-qualified domain name (FQDN) instead of a Windows Domain name in your Authentication source.

Solution

Change your LDAP Authentication source's "Windows Domain Names" to the Windows Domain Name (NETBIOS) instead of the FQDN.

Example:

If you have a domain enterprise.example.com, the NETBIOS name would be only ENTERPRISE. Netbios domain names are the leftmost label in the DNS domain name.

Legacy ID

2008061912003154