Login error: "Invalid user name or password. Please try again." when trying to log in to user quarantine
|Article:TECH89739|||||Created: 2008-01-18|||||Updated: 2010-09-22|||||Article URL http://www.symantec.com/docs/TECH89739|
End users are unable to log in to Symantec Mail Security for SMTP 5.0.1 or Symantec Brightmail Gateway user quarantine.
- End users receive the error "Invalid user name or password. Please try again." when trying to log in
- You have verified the user name and password are correct
- You have configured an Active Directory LDAP Authentication source
Invalid username or password. Please try again.
You have specified a fully-qualified domain name (FQDN) instead of a Windows Domain name in your Authentication source.
Change your LDAP Authentication source's "Windows Domain Names" to the Windows Domain Name (NETBIOS) instead of the FQDN.
If you have a domain enterprise.example.com, the NETBIOS name would be only ENTERPRISE. Netbios domain names are the leftmost label in the DNS domain name.
Article URL http://www.symantec.com/docs/TECH89739