"Content too deep" message returned on a message that contains XML file(s).

Article:TECH90113  |  Created: 2008-01-20  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH90113
Article Type
Technical Solution


Issue



You have received a "content too deep" error on a message that contains XML file(s).

At first glance the message does not appear to have multiple containers or any levels.

Symptoms
Error message is thrown on a message with an XML attachment stating "content too deep."



Cause



When an XML file is attached it could generate multiple MIME parts in the message. Each MIME part is considered to be a separate container so if this number is exceeding the maximum container scan depth limits in the Symantec product in question you might see this error.

Solution



It is not advisable to exclude XML files from scanning.

You can workaround the issue by either compressing the attachments into a single file with a password.





Legacy ID



2008082010384354


Article URL http://www.symantec.com/docs/TECH90113


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