Error: "The Agent running on 127.0.0.1 is temporarily unreachable. Please check the specified host" when registering the license file for Symantec Mail Security for SMTP 5.0.x

Article:TECH90262  |  Created: 2008-01-16  |  Updated: 2012-06-17  |  Article URL http://www.symantec.com/docs/TECH90262
Article Type
Technical Solution


Issue



You are trying to register the license and get the following error: " The Agent running on 127.0.0.1 is temporarily unreachable. Please check the specified host"

Symptoms
Error when registering the license: "The Agent running on 127.0.0.1 is temporarily unreachable. Please check the specified host"

  • SMS SMTP 5.0.x is installed on an Microsoft Exchange Server

 


Cause



SMS for SMTP 5.0.x is not compatible with Microsoft Exchange Server. Symantec Mail Security does not filter messages that don't flow through the SMTP gateway. For example, when two mailboxes reside on the same MS Exchange Server, or on different MS Exchange Servers within an Exchange organization, their messages will not pass through the Symantec Mail Security filters.


Solution



SMS SMTP 5.0.x should not be installed on a computer that is also running Microsoft Exchange Server.


References
'Microsoft Exchange server deployment is not supported for Symantec Mail Security 5 for SMTP'



Technical Information
See also the section "Basic gateway deployment" in the Symantec Mail Security Planning Guide


This Symantec Mail Security Planning Guide and other manuals can be found on
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_mail_security/5.0.1_smtp/manuals



Legacy ID



2008091615540654


Article URL http://www.symantec.com/docs/TECH90262


Terms of use for this information are found in Legal Notices