Error: "CAVA has detected that the EMC CAVA SAV Agent has not been loaded or started." after uninstalling and reinstalling Scan Engine

Article:TECH90381  |  Created: 2008-01-30  |  Updated: 2008-01-28  |  Article URL http://www.symantec.com/docs/TECH90381
Article Type
Technical Solution


Issue



After uninstalling and reinstalling Symantec Scan Engine, the Application Log contains the following message: "CAVA has detected that the EMC CAVA SAV Agent has not been loaded or started."

Symptoms
The following event appears in the Application Log of Windows Event Viewer:
Eventid: 138
Source: CAVA
Description: CAVA has detected that the EMC CAVA SAV Agent has not been loaded or started. CAVA cannot process Celerra AV requests until the EMC CAVA SAV Agent is started.
  • You may also see the following event in the Application Log of Windows Event Viewer:
    Eventid: 141
    Source: CAVA
    Description: CAVA has detected that either there is no third party antivirus software installed or that the resident antivirus software, if any, has not been started. CAVA cannot process Celerra AV requests until the appropriate antivirus software has been installed and started.



Cause



During the installation of CAVA, CAVA detects Scan Engine. If you uninstall and reinstall Scan Engine without reinstalling CAVA, you disrupt this configuration of CAVA. Alternatively, it is possible that the Scan Engine service is stopped or hung.

Solution



  1. Stop and start the Symantec Scan Engine service.
  2. If symptoms persist, uninstall and reinstall the CAVA client on the machine where this event occurred.
  3. If symptoms persist further, download the CAVAMON utility from the EMC Powerlink website and run it on the machine to examine the health of CAVA.

For interpretation of CAVAMON results or further troubleshooting beyond step 3, please contact EMC for additional assistance with CAVA troubleshooting.



References

EMC support site
https://powerlink.emc.com



Technical Information

CAVA is the Celerra Antivirus Agent, an accessory which EMC publishes for the EMC Celerra server. If you are unable to determine the results of the CAVAMON utility, please contact EMC for additional assistance with troubleshooting CAVA.




Legacy ID



2008093006171454


Article URL http://www.symantec.com/docs/TECH90381


Terms of use for this information are found in Legal Notices