Symantec Scan Engine scan errors while trying to scan files across a network path or drives
|Article:TECH90466|||||Created: 2008-01-08|||||Updated: 2010-01-05|||||Article URL http://www.symantec.com/docs/TECH90466|
Multiple errors in the application log on the Scan Engine server while the Scan Engine server attempts to access files across network path or drives.
Symantec Scan Engine reports error "result id=6" or "result id=24" while trying to access files across a network path or drives.
- The Scan Engine has encountered a scan error
Date/time of event = date-time
Event Severity Level = Error
Scanner = Generic
Result ID = 6
File name =\\
The Scan Engine has encountered a scan error
Date/time of event = date-time Event
Severity Level = Error
Scanner = Decomposer
Result ID = 24
File name =\\
One possible reason for these scan errors is that client machines have drives mapped on the storage device that is being scanned by SSE and at the same time have enabled network scanning options on the local antivirus client .
In the Symantec Antivirus Corporate Edition, under the real time auto protect options, disable network scanning.
If this is a managed client, uncheck this option through the control center.
For other antivirus clients, please refer to the vendor's manual.
Article URL http://www.symantec.com/docs/TECH90466