"Error while loading shared libraries: libstdc++-libc6.1-1.so.2" during install of SMSDOM-MPE on RedHat/Centos Linux

Article:TECH90550

Created: 2008-01-15

Updated: 2010-01-21

Article URL http://www.symantec.com/docs/TECH90550

Article Type
Technical Solution

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Problem

The library is no longer included and installed with RedHat Enterprise Linux 5 and later. The software package can still be installed from either RHEL3 or RHEL4 Install CDs. Without the software/library the error will occur.

Symptoms
During the install of Symantec Mail Security for Domino Multi-Platform Edition (SMSDOM-MPE) you will see a message similar to the picture below:

Cause

The libstdc++-libc6.1-1.so.2 is the backward-compatibility compiler for Standard C++ libraries on Red Hat 7.3 (used to compile SMSDOM-MPE binaries). By default, this rpm is installed on RH3 and RH4, but not on RH5 and later.

Solution

This issue can be resolved by installing the package compat-libstdc++-296-2.96-132.7.2.i386.rpm (which can be found on the RH3 and RH4 CDs) before installing SMSDOM-MPE.

This issue is not specific to Intelliwatch, nor to RH5; it may also be seen on RH3 and 4, if the above-mentioned rpm was not installed.

compat-libstdc++-296-2.96-132.7.2.i386.rpm contains libstdc++-libc6.1-1.so.2 and libstdc++-libc6.2-2.so.3

The solution is to install compat-libstdc++-296-2.96-132.7.2.i386.rpm then on top of it install compat-libstdc++-296-2.96-138.i386.rpm.

Login as root and uninstall compat-libstdc++-296-2.96-138.i386.rpm by issuing command:
rpm -e compat-libstdc++-296-2.96-138
Confirm that the rpm is unistalled. Issue command:
rpm -qa | grep compat-libstdc+
and you should not see compat-libstdc++-296-2.96-138 in the output.
Download compat-libstdc++-296-2.96-132.7.2.i386.rpm.
Install compat-libstdc++-296-2.96-132.7.2.i386.rpm by issuing command:
rpm -ivh compat-libstdc++-296-2.96-132.7.2.i386.rpm
Reinstall compat-libstdc++-296-2.96-138.i386.rpm by issuing command:
rpm -ivh --force compat-libstdc++-296-2.96-138.i386.rpm
Confirm that both rpms are installed, by issuing command:
rpm -qa | grep compat-libstdc+
You should see the following output:
compat-libstdc++-296-2.96-138
compat-libstdc++-33-3.2.3-61
compat-libstdc++-296-2.96-132.7.2
Now install SMSDOM-MPE.

Another Solution that worked on Centos 5.2
1. cd /usr/lib
2. ln -s libstdc++-libc6.2-2.so.3 libstdc++-libc6.1-1.so.2

Note: This Centos solution simply creates a symbolic link named libstrc++-libc6.1-2.so.2 that points to the libstdc++-libc6.2-2.so.3 file. When our software sees the link it thinks this file is actually there even though it is nothing more than a link pointing to a newer version library. It may be okay to point this to any newer version of the library but be warned that at some point older functions in a newer libraries may become deprecated and then not work. Also, this technique could be used on other OSs like the Redhat mentioned above.

Supplemental Materials

Source	ETrack
Value	1415807

Legacy ID

2008101516295554