SMC.EXE application crash when more than 16 DNS servers are configured in TCP/IP properties

Article:TECH91122  |  Created: 2008-01-26  |  Updated: 2011-12-22  |  Article URL http://www.symantec.com/docs/TECH91122
Article Type
Technical Solution

Product(s)

Issue



SMC.EXE application crash in the Symantec Endpoint Protection (SEP) 11.0 agent when more than 16 DNS server IP addresses are configured in the TCP/IP properties of a network connection.

Symptoms
The error is:


Smc.exe - Application Error
The instruction at "0x62d110e5" referenced memory at "0x012e1000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program

(the memory address will be different from error to error, and the operation can be "read" or "written").

After clicking OK the error will be followed by another SMC application error popup, until the SMC service is stopped.


Solution



This problem has been resolved in the 11.0 MR4 MP1 release of the product.

A workaround is to shorten the list of DNS server IP addresses that are listed in the TCP/IP properties to 16 or less.
(In the properties for the network connection, select Internet Protocol (TCP/IP) and click Properties, then Advanced. Select the DNS tab and remove DNS server addresses from the list until the total number is 16 or less).


Supplemental Materials

Value1471456

Legacy ID



2008112614363948


Article URL http://www.symantec.com/docs/TECH91122


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