SMC.EXE application crash when more than 16 DNS servers are configured in TCP/IP properties
|Article:TECH91122|||||Created: 2008-01-26|||||Updated: 2011-12-22|||||Article URL http://www.symantec.com/docs/TECH91122|
SMC.EXE application crash in the Symantec Endpoint Protection (SEP) 11.0 agent when more than 16 DNS server IP addresses are configured in the TCP/IP properties of a network connection.
The error is:
Smc.exe - Application Error
The instruction at "0x62d110e5" referenced memory at "0x012e1000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
(the memory address will be different from error to error, and the operation can be "read" or "written").
After clicking OK the error will be followed by another SMC application error popup, until the SMC service is stopped.
This problem has been resolved in the 11.0 MR4 MP1 release of the product.
A workaround is to shorten the list of DNS server IP addresses that are listed in the TCP/IP properties to 16 or less.
(In the properties for the network connection, select Internet Protocol (TCP/IP) and click Properties, then Advanced. Select the DNS tab and remove DNS server addresses from the list until the total number is 16 or less).
Article URL http://www.symantec.com/docs/TECH91122