State type Collectors for SSIM appear as Unknown in Visualizer Table View

Article:TECH91178  |  Created: 2008-01-02  |  Updated: 2008-01-03  |  Article URL http://www.symantec.com/docs/TECH91178
Article Type
Technical Solution


Issue






Cause



If a Sensor has anything in the Execution Time field of the Sensor, for example the SEP State sensor is set to collect SEP State information once every 24 hours at midnite (00:00:01). If this is the case then most of the time the state of the Sensor shows as unknown in the Table view of the Visualizer but the Agent on the machine will appear as "Agent Up". Once the Sensor sends events as scheduled the Sensor will have a green check next to it for the next 10 to 15 minutes and then goes back to Unknown.

Solution



This is working as designed at this time.




Supplemental Materials

SourceETrack
Value1463981

Legacy ID



2008120211365854


Article URL http://www.symantec.com/docs/TECH91178


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