Advanced Open File Option fails to snap a volume on Microsoft Windows NT 4.0 if a lowercase drive letter is used to specify the default location of the static volume.

Article:TECH91183  |  Created: 2004-01-04  |  Updated: 2004-01-04  |  Article URL http://www.symantec.com/docs/TECH91183
Article Type
Technical Solution

Environment

Issue



Advanced Open File Option fails to snap a volume on Microsoft Windows NT 4.0 if a lowercase drive letter is used to specify the default location of the static volume.

Error



OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.

Solution



To work around this issue, run the Advanced Open File Option Wizard, remove the location listed with a lowercase drive letter (Figure 1), and then replace it with the same location using an uppercase drive letter (Figure 2).

Figure 1
 

Figure 2
 

VERITAS Software has acknowledged that the issue mentioned above is present in the current version of the product mentioned at the end of this article. VERITAS Software is committed to product quality and customer satisfaction.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that VERITAS Software reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  VERITAS's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your VERITAS Sales representative or the VERITAS Sales group for upgrade information, including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact VERITAS Sales, please see  http://www.veritas.com


Supplemental Materials

SourceEuropa
Value2075198
DescriptionAOFO fails to snap a volume if the location of the cache file was specified with a lowercase drive letter using the Advanced Open File Option Wizard.


Legacy ID



258822


Article URL http://www.symantec.com/docs/TECH91183


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