Error: "Faulting application symcscan.exe, version 5.2.2.26, faulting module symcscan.exe, version 5.2.2.26, fault address 0x0006d38e."

Article:TECH91337  |  Created: 2008-01-10  |  Updated: 2008-01-10  |  Article URL http://www.symantec.com/docs/TECH91337
Article Type
Technical Solution


Issue



With Symantec Scan Engine installed, the following error appears in the Application Log of the Windows Event Viewer: "Faulting application symcscan.exe, version 5.2.0.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0004afb2."

Symptoms
In the Application Log of the Windows Event Viewer, one or more of the following events may appear:
  • Eventid: 1000
    Source: Application Error
    Type: Error
    Description:
    Faulting application symcscan.exe, version 5.2.0.20, faulting module symcscan.exe, version 5.2.2.6, fault address 0x0006d38e.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.




Solution




Symantec is investigating at this time.


Before contacting support, check the configuration of your filesystem antivirus utility. Misconfigured filesystem antivirus utilities can mask or exaggerate this symptom.
  • If present., remove the Email Tools component of Symantec Antivirus Corporate Edition client.
  • If enabled, disabled the network scanning features of Symantec Antivirus Corporate Edition.
  • Verify that Symantec Antivirus Corporate Edition has been configured to exclude the Temp folder for Scan Engine. By default, this is C:\Program Files\Symantec\Scan Engine\Temp.








Legacy ID



2008121014035854


Article URL http://www.symantec.com/docs/TECH91337


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