Over time, files accumulate in the Temp folder for Scan Engine 5.x

Article:TECH91347  |  Created: 2008-01-11  |  Updated: 2008-01-15  |  Article URL http://www.symantec.com/docs/TECH91347
Article Type
Technical Solution


Issue



Over time, files accumulate in the temporary scanning folder for Scan Engine 5.x


Cause



The following conditions are know to mask, amplify, or cause this behavior: - A realtime file system utility has locked access to the temp files at the time Scan Engine attempts to delete the file, at the end of the scan. - If Scan Engine 5.x terminates unexpectedly for any reason, the files being processed at that time are left in the Temp folder. - Errors have occurred in the hard drive hardware or driver for the filesystem where \Scan Engine\Temp is located.

Solution



  • Review logs to determine if errors occurred in the hard drive or drivers for the filesystem where the Temp folder for Scan Engine is located.
  • Review logs to determine if Scan Engine has terminated unexpectedly. Troubleshoot as per relevant error.
  • If the Email Tools component of Symantec Antivirus Corporate Edition is installed, remove it.
  • If Symantec Antivirus Corporate Edition is configured to scan files on network shares, disable it.
  • If Symantec Antivirus Corporate Edition is installed, configure it to exclude the Temp folder from real-time, scheduled, and manual scans.




References

Title: Error: "Faulting application symcscan.exe, version 5.2.2.26, faulting module symcscan.exe, version 5.2.2.26, fault address 0x0006d38e."
URL: http://service1.symantec.com/support/ent-gate.nsf/docid/2008121014035854

Title: Error: "Faulting application symcscan.exe, version 5.2.0.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0004afb2"
URL: http://service1.symantec.com/support/ent-gate.nsf/docid/2008110315423254







Legacy ID



2008121110383254


Article URL http://www.symantec.com/docs/TECH91347


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