Sametime Multiparty Chats Close Unexpectedly with Error Message: Chat Services are not Available

Article:TECH91490

Created: 2008-01-18

Updated: 2012-01-26

Article URL http://www.symantec.com/docs/TECH91490

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Article Type
Technical Solution

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Problem

The participants are kicked out of the Multiparty chat with the error message:

Chat services are not available

Conditions:

The affected users are using Sametime IM Clients.
The content of the conversation is being blocked by IM Manager.

1. Logon to the IM Manager Adminstrator Web UI.
2. Click on Status->System->Dashboard
3. In the Policy actions summary table find the Content Filtering column.
4. For each occurrence of this issue the count in the Content Filtering field will increase.

Cause

There is a known defect in IM Manager where content filtering actions are incorrectlly affecting multiparty chats.

Solution

Symantec is aware of this issue. This article is updated as more information is available. Subscribe to the article to receive updates.

Workaround

From the Sametime client, close the current multi-party chat window. Start a new multi-party chat.

Supplemental Materials

Source	ETrack
Value	1498926

Legacy ID

2008121815453154