Sametime Multiparty Chats Close Unexpectedly with Error Message: Chat Services are not Available

Article:TECH91490  |  Created: 2008-01-18  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH91490
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Article Type
Technical Solution

Product(s)

Issue



  • The participants are kicked out of the Multiparty chat with the error message:


Chat services are not available


Conditions:

  • The affected users are using Sametime IM Clients.
  • The content of the conversation is being blocked by IM Manager.

    1. Logon to the IM Manager Adminstrator Web UI.
    2. Click on Status->System->Dashboard
    3. In the Policy actions summary table find the Content Filtering column.
    4. For each occurrence of this issue the count in the Content Filtering field will increase.


 


Cause



There is a known defect in IM Manager where content filtering actions are incorrectlly affecting multiparty chats.


Solution



Symantec is aware of this issue.  This article is updated as more information is available.  Subscribe to the article to receive updates.

Workaround
 

From the Sametime client, close the current multi-party chat window.  Start a new multi-party chat.



 


Supplemental Materials

SourceETrack
Value1498926

Legacy ID



2008121815453154


Article URL http://www.symantec.com/docs/TECH91490


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