Blue screen error referring to wpsdrvnt.sys on a Windows Vista Client

Article:TECH91608  |  Created: 2009-01-02  |  Updated: 2009-01-18  |  Article URL http://www.symantec.com/docs/TECH91608
Article Type
Technical Solution

Product(s)

Environment

Issue



Blue screen error referring to wpsdrvnt.sys when SEP MR3 installed on a vista enterprise SP1 client

Symptoms
BSOD

Upon system load gets message "Problem caused by Antivirus or Firewall product"


Cause



Invalid memory condition error.

Solution



This issue is resolved in Symantec Endpoint Protection version 11.0.4000.2295, or newer. Click the following link for information on Migrating to the current version of Symantec Endpoint Protection.


References

Title: 'Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x'
Document ID: 2007121216360648
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007121216360648?Open&seg=ent

Blue screen error when starting computer.
Fix ID: 1434623
Symptom: Symantec Endpoint Protection 11 MR3 generated a blue screen error on startup, referencing wpsdrvnt.sys.
Solution: Corrected invalid memory condition error.




Legacy ID



2009010210243848


Article URL http://www.symantec.com/docs/TECH91608


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