Installing and configuring Symantec Endpoint Protection Small Business Edition

Article:TECH91893  |  Created: 2009-01-19  |  Updated: 2010-11-15  |  Article URL
Article Type
Technical Solution



This document describes the procedure for installing Symantec Endpoint Protection Small Business Edition on a system that has no current Symantec Endpoint Protection software.



Installing and configuring Symantec Endpoint Protection Small Business Edition
Installing management software for the first time is divided into multiple parts. The steps are listed below:

  • Management server and console installation.
  • Administrator account creation.
  • Email configuration settings.
  • Database creation.
  • Previous product migration (if required).
  • Client installation.


Note: Installation of the management component (SPC) does not provide system protection. Please install the Symantec Endpoint Protection client software to all systems you wish to protect, including the system where the management component is installed.


Pre-installation check
Download and run the Symantec Endpoint Protection Support Tool in order to ensure that the installation environment is configured correctly for installing the Symantec Protection Center. This step is optional but recommended.

To download the tool, see the document The Symantec Endpoint Protection Support Tool.

To install Symantec Protection Center (SPC)

  1. Insert the installation CD or open the downloaded CD1 folder and start the installation by clicking setup.exe.
  2. In the Installation panel, choose Install Symantec Endpoint Protection.
  3. In the management server and console installation panel, click Next.
  4. In the License Agreement panel, check I accept the terms in the license agreement, and then click Next.
  5. In the Destination Folder panel, accept or change the installation path, then click Next.
  6. In the Ready to Install panel, click Install.


To configure Symantec Protection Center administrator account

  1. In the Management Server and Console Installation summary panel, click Next.
  2. In the Administrator Settings configuration panel, specify the following to create an administrator account:
    • Company name.
    • User name.
    • Password.
    • Specify an email address for important reports and notifications.
  3. Click Next.

Email configuration settings

  1. In the Email server communication settings panel, specify the Email server name and Port number.
  2. Click the Send Test Email button to check your settings.
  3. Click Next.

Server and Administrator Configuration Settings Summary

  1. Review the communication settings configuration.
  2. Review the administrator settings configuration.
  3. Click the Print button to print out these settings for your records.
  4. Click Next.

Database Creation

  1. In the Management Server Configuration Summary panel click Next.

Previous Product Migration

  1. In the Database Creation Summary panel click Next.
  2. In the Symantec Antivirus Migration panel choose to migrate policy and client configuration by selecting Yes or No.
    • Clicking Yes will start the Client Deployment Wizard.
    • Clicking No will complete installation.
    • This wizard can be run at a later time from the Start menu on the management machine.
  3. Click Next.
  4. In the Symantec Endpoint Protection Installation Complete panel review the next steps and click Next.

Configuring and deploying client software
The Client Installation Wizard lets you configure a client software package. The Push Deployment Wizard then optionally appears to let you deploy the client software package. If you do not use the Push Deployment Wizard at this time it can be started manually by running ClientRemote.exe from the \tomcat\bin folder.


Note: This procedure assumes that you deploy client software to 32-bit computers and 64-bit computers. This procedure also has you select a folder in which to place installation files. You may want to create this folder before you start this procedure. Also, you need to authenticate with administrative credentials to the Windows Domain or Workgroup that contains the computers.

Pre-installation check
You can run the Symantec Endpoint Protection Support Tool on client computers in order to ensure that the installation environment is configured correctly for a successful installation. This step is optional but recommended.

To download the tool, see the document The Symantec Endpoint Protection Support Tool.

Deploying client software
Deploying client software to computers that run firewalls, Windows XP, or Windows Vista has special requirements. Firewalls must permit remote deployment over TCP port 139. Computers that are in workgroups and that run Windows XP must disable simple file sharing. To prepare the computers that run Windows Vista, read Preparing computers that run Windows Vista for remote client deployment.

To configure client software deployment

  1. In the Welcome to the Client Installation Wizard panel, click Next.
  2. In the next panel, If not using the default group, Specify the name of a new group that you wish to deploy clients to, and type a group name in the box, Select the protection types to install, and then click Next.
  3. In the next panel, check the type of client deployment you wish to use.
    1. Email Notification Installation (recommended).
      • Sends software installation instructions via e-mail to a recipient list that you specify. Note: Recipients must have local Admin rights to their computers.
    2. Remote Push Installation (advanced).
      • Searches for and installs protection software on computers that you specify using a remote deployment method.
    3. Custom installation (advanced).
      • Creates an executable installation package, but does not distribute protection software to remote computers requiring a third party solution for remote deployment.
  4. Click Next.
  5. In the next panel, review the installation summary, and then click Next.

To deploy the client software with the Push Deployment Wizard

  1. In the Push Deployment Wizard panel, under Available Computers, expand the trees and select the computers on which to install the client software, and then click Add.
    If you distribute the client to the same computer you work on and Windows Firewall has not been configured to handle Java, it may block this function and pop up a window that asks you to configure it. This window may appear underneath the Push Deployment Wizard, so you may not be able to see it. If the Push Deployment Wizard appears to stop responding, move it to the side to see whether a Windows Firewall window is hidden beneath it.
  2. In the Remote Client Authentication dialog box type a user name and password that can authenticate to the Windows Domain or Workgroup that contains the computers, then click OK.
  3. When you have selected all of the computers and they appear in the right pane, click Finish.
  4. When installation completes, click Done.

Logging on to and locating your group in the console
Your first activity is to log on to the console and locate your group.

To log on to the management console

  1. Click Start> Programs> Symantec Protection Center> Symantec Protection Center.
  2. In the Symantec Symantec Protection Center logon prompt, in the User Name box, type the Username: admin.
  3. In the Password box, type the admin password that you created during installation, and then click Log on.

About locating your group in the console
After you log on, you should locate the group that you created during installation. Then verify that the client computers to which you deployed software appear in that group by clicking on the Computers tab.



Supplemental Materials

ValueCase: 413-153-760

Could not run Push the client wizard, however, once the windows firewall was disabled, the wizard worked fine.

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