Symantec Endpoint Protection Manager Replication Fails with "String index out of range: -1" Error

Article:TECH91991  |  Created: 2009-01-23  |  Updated: 2011-09-09  |  Article URL http://www.symantec.com/docs/TECH91991
Article Type
Technical Solution


Issue



Replication between SEPMs may fail sporadically.

Symptoms
The scm-server-x.log or replication-x.log has errors similar to:

"String index out of range: -1", or
"ReplicationTask>> replicate: Unable to fetch changed data from remote site [Site Name]: String index out of range: -1"


 


Solution



This problem is fixed in Maintenance Patch 2 for MR4 of Symantec Endpoint Protection 11. You can apply this patch over Symantec Endpoint Protection 11 MR4 or SEP 11 MR4 MP1.

Please refer to the product Download page to obtain the update:
http://www.symantec.com/business/support/downloads.jsp?pid=54619




 


Supplemental Materials

Value1476198, 1587973

Legacy ID



2009012310520648


Article URL http://www.symantec.com/docs/TECH91991


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