AIM 6.X and Higher IM Client Cannot Log in When HTTP(S) Network Traffic is Blocked from IM Manager Server to Internet

Article:TECH92177  |  Created: 2009-01-03  |  Updated: 2011-11-21  |  Article URL http://www.symantec.com/docs/TECH92177
Article Type
Technical Solution

Product(s)

Issue



AIM 6.X and higher IM client cannot log in.

Conditions

TCP traffic on port 443 from the IM Manager to the Internet is blocked or otherwise impacted.  Here are some examples:

  • A network trace on the IM Manager server shows an abnormal socket connection for AOL HTTPS traffic
    For example in this network trace: trace.jpg
      1) IM Manager establishes a socket connection with AOL on port 443 with packets 260, 261, 262.
      2) Once the connection is established IM Manager sends an HTTP POST to AOL with packet 263.
      3) Next comes an abnormal network socket close (a RST) packet with packet 264.

    This type of RST packet is usually done by a network device that watches and manages traffic (firewall, packet shaper, content filter, etc).

 

  • A network trace on the IM Manager server shows a connection to AOL on port 443 is abnormally terminated.

For example in this network trace:

1. IM Manager establishes a socket connection with AOL on port 443 with packets 109, 110, 111.
2. Once the connection is established IM Manager sends an SSL "client hello" packet to AOL with packet 112.
3. At packet 115 the "AOL server" disconnects the socket connection.

This type of disconnection is typically not from AOL.  Typically something in between IM Manager and AOL is sending that packet.

 

 

 


Error



The AIM Client log show behavior like the following (See KB How To Capture AIM Client Logging for AIM 6.X for details on getting an AIM 6.X client log):
 

  • No response from IM Manager to HTTPS request
    The log below shows an HTTPS POST to the IM Manager server. The socket is created successfully at 12:41.90 time. The AIM client writes the data to the socket. Then waits for IM Manager to respond. IM Manager does not respond and the client reports a timeout at 13:41.87 time.
      12:41.88 HttpRequest 01AC6D00: POST https://symantec.intranet/
      12:41.88 00: 05 0C 00 02 00 00 00 00 00 00 00 00 3E 5F 00 00 |............>_..|
      12:41.88 10: 00 00 00 00 00 05 00 00 00 02 18 00 00 00 00 05 |................|
      12:41.88 20: 00 01 00 04 00 00 00 03 00 02 00 04 00 00 17 54 |...............T|
      12:41.88 30: 00 05 00 04 43 4F 4F 4C 00 0A 00 02 00 01 00 0B |....COOL........|
      12:41.88 40: 00 04 00 10 00 01 00 00 00 06 00 00 00 08 00 02 |................|
      12:41.88 50: 55 53 00 02 65 6E 00 04 00 01 00 04 00 00 00 0E |US..en..........|
      12:41.88 60: 00 02 00 04 00 00 00 06 00 05 00 05 69 6D 41 70 |............imAp|
      12:41.88 70: 70 00 07 00 04 00 00 01 76 01 00 00 00 00 00 0A |p.......v.......|
      12:41.88 80: 69 6E 64 61 76 65 64 75 61 6C 00 07 69 6D 2F 62 |johndoe..im/b|
      12:41.88 90: 6F 73 73 00 00 00 00 00 00 00 01 00 21 00 0C 00 |oss.........!...|
      12:41.88 A0: 01 10 03 00 06 00 01 00 AB 00 00 |........... |
      12:41.88 SocketCache 01AD8AE8: Processing request 00EDEC68 for symantec.intranet:443
      12:41.88 SslSocket 00EDDE68 created
      12:41.88 SslBoxNss 00EDDEF0 created
      12:41.88 SocketCache 01AD8AE8: Created new socket 00EDDE68 info 00EDDFA8
      12:41.88 Timer 01AD8C78: started, interval=75000
      12:41.88 Socket 00EDE300 created
      12:41.88 DnsResolver 00EDE398 created
      12:41.88 DnsResolver 00EDE398: Resolving symantec.intranet
      12:41.88 Timer 00EDE3E0 created
      12:41.88 Timer 00EDE3E0: started, interval=30000
      12:41.88 Timer 01AC5218: stopped
      12:41.88 Timer 01AC5218 deleted
      12:41.88 HttpRequest 01AC4C80 deleted
      12:41.88 HttpHeader 01AB4AE0 deleted
      12:41.88 HttpHeader 01AB3E38 deleted
      12:41.88 HttpReceiver 00EFF5F8 deleted
      12:41.88 SslBoxNss 01AC7978: OnDataAvailable
      12:41.88 SslBoxNss 01AC7978: OnDataAvailable
      12:41.90 Socket 00EDE300: Issued connect request to 10.85.209.183, port 443
      12:41.90 DnsResolver 00EDE398 deleted
      12:41.93 SslBoxNss 00EDDEF0: OnReadyForData
      12:41.93 SslBoxNss 00EDDEF0: Continue handshake
      12:41.93 SslBoxNss 00EDDEF0: OnSend, actual=54
      12:43.75 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.75 SslBoxNss 00EDDEF0: Continue handshake
      12:43.75 SslBoxNss 00EDDEF0: OnRecv, actual=3
      12:43.75 SslBoxNss 00EDDEF0: OnRecv, actual=2
      12:43.75 SslBoxNss 00EDDEF0: OnRecv, actual=74
      12:43.75 SslBoxNss 00EDDEF0: OnRecv, actual=5
      12:43.75 SslBoxNss 00EDDEF0: OnRecv, actual=2836
      12:43.75 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.75 SslBoxNss 00EDDEF0: Continue handshake
      12:43.75 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.75 SslBoxNss 00EDDEF0: Continue handshake
      12:43.75 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.75 SslBoxNss 00EDDEF0: Continue handshake
      12:43.75 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.75 SslBoxNss 00EDDEF0: Continue handshake
      12:43.78 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.78 SslBoxNss 00EDDEF0: Continue handshake
      12:43.78 SslBoxNss 00EDDEF0: OnRecv, actual=1736
      12:43.78 SslBoxNss 00EDDEF0: OnRecv, actual=5
      12:43.78 SslBoxNss 00EDDEF0: OnRecv, actual=4
      12:43.79 SslBoxNss 00EDDEF0: OnSend, actual=310
      12:43.79 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.79 SslBoxNss 00EDDEF0: Continue handshake
      12:43.79 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.79 SslBoxNss 00EDDEF0: Continue handshake
      12:43.87 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.87 SslBoxNss 00EDDEF0: Continue handshake
      12:43.87 SslBoxNss 00EDDEF0: OnRecv, actual=5
      12:43.87 SslBoxNss 00EDDEF0: OnRecv, actual=1
      12:43.87 SslBoxNss 00EDDEF0: OnRecv, actual=5
      12:43.87 SslBoxNss 00EDDEF0: OnRecv, actual=32
      12:43.87 SslBoxNss 00EDDEF0: Handshake complete
      12:43.87 BufferSpool 00EDD3F8 created
      12:43.87 HttpReceiver 01AB1008 created
      12:43.87 SslBoxNss 00EDDEF0: InternalWrite
      12:43.87 SslBoxNss 00EDDEF0: OnSend, actual=372
      12:43.87 SslBoxNss 00EDDEF0: InternalRead for 4096 bytes, read -1
      12:43.87 HttpReceiver 01AB1008: received 0 bytes
      12:43.87 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.87 SslBoxNss 00EDDEF0: InternalRead for 4096 bytes, read -1
      12:43.87 HttpReceiver 01AB1008: received 0 bytes
      12:43.87 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.87 SslBoxNss 00EDDEF0: InternalRead for 4096 bytes, read -1
      12:43.87 HttpReceiver 01AB1008: received 0 bytes
      12:43.88 SslBoxNss 00EDDEF0: OnDataAvailable
      12:43.88 SslBoxNss 00EDDEF0: InternalRead for 4096 bytes, read -1
      12:43.88 HttpReceiver 01AB1008: received 0 bytes
      12:56.86 SslBoxNss 01AC7978: OnDataAvailable
      13:11.87 Timer 00EDE3E0: fires
      13:41.87 Timer 00EDE3E0: fires
      13:41.87 HttpRequest 01AC6D00: Timeout

 

  • There is a response from IM Manager to the HTTPS POST and the client connects on port 5291 but IM Manager immediately closes the 5291 connection.

    The log below shows an HTTPS POST to the IM Manager server. The socket is created successfully at 19.97 time. The AIM client writes the data to the socket. Then waits for IM Manager to respond. IM Manager does respond.  The client then connects to IM Manager on port 5291 at time 19.97.  Some data is received on port 5291 and then the client receives an error trying to read from the socket at time 19.98.  The client then closes the connection and stops the logon process.

     

      00:19.42 HttpRequest 013EB228: POST https://symanteclab.symantec.com/
      00:19.42  00: 05 0C 00 02 00 00 00 00 00 00 00 00 1A 65 00 00 |.............e..|
      00:19.42  10: 00 00 00 00 00 05 00 00 00 08 10 00 00 00 00 05 |................|
      00:19.42  20: 00 01 00 04 00 00 00 05 00 02 00 04 00 00 18 99 |................|
      00:19.42  30: 00 05 00 04 43 4F 4F 4C 00 0A 00 02 00 01 00 0B |....COOL........|
      00:19.42  40: 00 04 00 10 00 01 00 00 00 07 00 00 00 00 00 02 |................|
      00:19.42  50: 55 53 00 02 65 6E 00 04 00 01 00 04 00 00 00 0D |US..en..........|
      00:19.42  60: 00 02 00 04 00 00 00 04 00 05 00 1A 69 6D 41 70 |............imAp|
      00:19.42  70: 70 20 6B 65 79 3D 61 6B 31 54 52 76 71 67 33 53 |p key=ak1TRvqg3S|
      00:19.42  80: 72 68 5F 55 5F 46 00 07 00 04 00 00 01 8B 01 00 |rh_U_F..........|
      00:19.42  90: 00 00 00 00 07 72 61 64 6D 30 30 37 00 07 69 6D |.....janedoe..im|
      00:19.42  A0: 2F 62 6F 73 73 00 00 00 00 00 00 00 04 00 02 00 |/boss...........|
      00:19.42  B0: 17 40 00 00 00 00 04 00 01 00 00 00 0B 00 07 00 |.@..............|
      00:19.42  C0: E5 A0 84 E1 E0 A0 00 00 00 1D 00 10 61 6B 31 54 |............ak1T|
      00:19.42  D0: 52 76 71 67 33 53 72 68 5F 55 5F 46 00 21 00 32 |Rvqg3Srh_U_F.!.2|
      00:19.42  E0: 00 01 10 03 00 2C 00 07 00 14 00 04 00 00 01 8B |.....,..........|
      00:19.42  F0: 00 16 00 02 00 26 00 17 00 02 00 07 00 18 00 02 |.....&..........|
      00:19.42 100: 00 00 00 19 00 02 00 0D 00 1A 00 02 00 04 00 AB |................|
      00:19.42 110: 00 00 00 28 00 00                               |...(..          |
      00:19.42 SocketCache 013E9DB8: Processing request 013EB6B8 for symanteclab.symantec.com:443
      00:19.42 SslSocket 013EB800 created
      00:19.42 SslBoxNss 013EB8F0 created
      00:19.42 SocketCache 013E9DB8: Created new socket 013EB800 info 013EBA38
      00:19.42 Socket 013EBC78 created
      00:19.42 DnsResolver 013EBDC0 created
      00:19.42 DnsResolver 013EBDC0: Resolving symanteclab.symantec.com
      00:19.42 Timer 013EBE50 created
      00:19.42 Timer 013EBE50: started, interval=30000
      00:19.42 Thread 013EAA88 starting
      00:19.42 Thread 013EAA88 terminating
      00:19.42 Socket 013EBC78: Issued connect request to 10.85.209.181, port 443
      00:19.42 DnsResolver 013EBDC0 deleted
      00:19.43 SslBoxNss 013EB8F0: OnReadyForData
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnSend, actual=54
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=3
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=2
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=74
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=5
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=2836
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=850
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=5
      00:19.43 SslBoxNss 013EB8F0: OnRecv, actual=4
      00:19.43 SslBoxNss 013EB8F0: OnSend, actual=182
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.43 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.43 SslBoxNss 013EB8F0: Continue handshake
      00:19.44 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.44 SslBoxNss 013EB8F0: Continue handshake
      00:19.44 SslBoxNss 013EB8F0: OnRecv, actual=5
      00:19.44 SslBoxNss 013EB8F0: OnRecv, actual=1
      00:19.44 SslBoxNss 013EB8F0: OnRecv, actual=5
      00:19.44 SslBoxNss 013EB8F0: OnRecv, actual=32
      00:19.44 SslBoxNss 013EB8F0: Handshake complete
      00:19.44 BufferSpool 013EAC30 created
      00:19.44 HttpReceiver 013EAD00 created
      00:19.44 SslBoxNss 013EB8F0: InternalWrite
      00:19.44 SslBoxNss 013EB8F0: OnSend, actual=483
      00:19.44 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.44 HttpReceiver 013EAD00: received 0 bytes
      00:19.44 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.44 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.44 HttpReceiver 013EAD00: received 0 bytes
      00:19.44 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.44 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.44 HttpReceiver 013EAD00: received 0 bytes
      00:19.44 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.44 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.44 HttpReceiver 013EAD00: received 0 bytes
      00:19.87 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.87 SslBoxNss 013EB8F0: OnRecv, actual=5
      00:19.87 SslBoxNss 013EB8F0: OnRecv, actual=1455
      00:19.87 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.87 HttpReceiver 013EAD00: received 0 bytes
      00:19.87 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.87 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read -1
      00:19.87 HttpReceiver 013EAD00: received 0 bytes
      00:19.87 SslBoxNss 013EB8F0: OnDataAvailable
      00:19.87 SslBoxNss 013EB8F0: OnRecv, actual=540
      00:19.87 SslBoxNss 013EB8F0: InternalRead for 4096 bytes, read 1979
      00:19.87 HttpReceiver 013EAD00: received 1979 bytes
      00:19.87 HttpHeader 013EC0E0 created
      00:19.87 HttpReceiver 013EAD00: Header received, status=200, length=1694
      00:19.87 HttpRequest 013EB228: Header received, status 200
      00:19.87 HttpReceiver 013EAD00: Payload received
      00:19.87 HttpRequest 013EB228: Payload received
      00:19.87  00: 05 0C 00 03 00 00 00 00 00 00 00 00 1A 65 4D AF |.............eM.|
      00:19.87  10: 02 50 00 03 71 22 00 07 72 61 64 6D 30 30 37 00 |.P..q"..janedoe.|
      00:19.87  20: 03 41 4F 4C 00 02 00 05 02 57 61 82 02 53 30 82 |.AOL.....Wa..S0.|
      00:19.87  30: 02 4F A0 03 02 01 05 A1 05 1B 03 41 4F 4C A2 13 |.O.........AOL..|
      00:19.87  40: 30 11 A0 03 02 01 01 A1 0A 30 08 1B 06 6B 72 62 |0........0...krb|
      00:19.87  50: 74 67 74 A3 82 02 2A 30 82 02 26 A0 03 02 01 10 |tgt...*0..&.....|
      00:19.87  60: A1 03 02 01 01 A2 82 02 18 04 82 02 14 A5 77 BF |..............w.|
      00:19.87  70: 2E 4D 13 BD 3E C3 6D 8C 78 DB 26 8E 19 F3 B4 C8 |.M..>.m.x.&.....|
      00:19.87  80: 6D 6D 42 C6 F0 C8 92 D8 D3 AB 13 E3 FB B1 74 D6 |mmB...........t.|
      00:19.87  90: 90 4A 76 B3 47 31 5A 16 6D 56 45 F5 16 CA E0 C7 |.Jv.G1Z.mVE.....|
      00:19.87  A0: 43 06 10 39 E6 F3 81 47 5A 37 8A 20 00 6B 6F FF |C..9...GZ7. .ko.|
      00:19.87  B0: AB BA 66 7F 42 F4 51 D2 11 9B 2F C0 55 08 DE 2F |..f.B.Q.../.U../|
      00:19.87  C0: 21 AA 0B D5 2B 45 D4 58 FD F5 BE C8 43 73 27 8B |!...+E.X....Cs'.|
      00:19.87  D0: 26 C8 84 78 91 44 C7 16 CA AA 36 E8 64 DD B6 15 |&..x.D....6.d...|
      00:19.87  E0: 8B 2E 52 8B 48 60 09 9B E8 AD 99 F6 4C 16 B0 EE |..R.H`......L...|
      00:19.87  F0: 40 F9 B9 52 99 BC CC F9 A0 A2 D5 7C BE C5 85 E5 |@..R.......|....|
      00:19.87 100: 2E AE 33 B0 F7 2C B2 B5 43 24 2E DE 1C 1B ED 8C |..3..,..C$......|
      00:19.87 110: 50 17 D9 8B 66 0D 24 5C 98 2B 20 5B 80 3A 76 14 |P...f.$\.+ [.:v.|
      00:19.87 120: 7C F0 0C B0 2C 12 2B A0 82 6F 72 13 79 50 67 C6 ||...,.+..or.yPg.|
      00:19.87 130: 50 BB 63 C6 29 5D FC 94 F8 81 C8 5C BD B7 38 9C |P.c.)].....\..8.|
      00:19.87 140: 67 3C E7 05 E3 AD B5 B2 BB 44 25 FC 03 3D EF 72 |g<.......D%..=.r|
      00:19.87 150: 25 17 C8 C3 76 D1 89 DD 74 D0 ED 5C B2 C2 A3 7F |%...v...t..\....|
      00:19.87 160: F1 13 D2 58 4E C2 1B E5 EF 58 73 8B B9 CB 38 17 |...XN....Xs...8.|
      00:19.87 170: EE 41 D7 D5 FD 5D C1 E2 C2 1F E4 07 79 76 D6 FA |.A...]......yv..|
      00:19.87 180: F4 F4 67 70 A6 90 6A ED 61 F0 B6 99 2E C8 AA 1D |..gp..j.a.......|
      00:19.87 190: 8A A0 18 F6 D2 93 A3 05 30 CD 74 C5 10 9C 3E DE |........0.t...>.|
      00:19.87 1A0: 94 87 7B DF 37 4F 7D 9A 57 39 18 A0 84 EA 8B F7 |..{.7O}.W9......|
      00:19.87 1B0: 0D 5A 8A 27 48 51 86 FF 0D FF 4F 67 25 61 44 2D |.Z.'HQ....Og%aD-|
      00:19.87 1C0: A6 BE 5F 92 B7 CA EB 7E 2D 58 78 F3 0F F1 A1 0A |.._....~-Xx.....|
      00:19.87 1D0: 6D F8 12 12 D3 26 C7 15 04 5E EE CB 8F A7 89 AF |m....&...^......|
      00:19.87 1E0: 77 59 AA 3A 64 B5 98 10 07 C9 73 D9 44 A7 72 39 |wY.:d.....s.D.r9|
      00:19.87 1F0: 6F 79 4B CF 54 35 F1 B8 35 9D E7 27 6E 07 E6 0F |oyK.T5..5..'n...|
      00:19.87 200: 81 55 E8 54 B7 B9 C5 4A 38 98 BF 5A 36 DA 88 A0 |.U.T...J8..Z6...|
      00:19.87 210: 32 90 69 08 FD 76 87 CD AE 4D 4C 73 9B 04 43 2F |2.i..v...MLs..C/|
      00:19.87 220: 51 7B 83 CE 44 77 02 CA 99 91 FA 49 5C 98 66 C9 |Q{..Dw.....I\.f.|
      00:19.87 230: 57 02 C9 1E C8 30 87 0C E9 B3 54 49 44 1B DF 20 |W....0....TID.. |
      00:19.87 240: E6 EA 40 F3 1C 29 21 18 79 66 04 0B 94 DA 0F FC |..@..)!.yf......|
      00:19.87 250: 39 5E 1D 07 08 C8 36 8F 8D D4 84 0E A1 A3 AE 30 |9^....6........0|
      00:19.87 260: 10 D4 29 42 8C 79 4D 3F 02 CA 8F FF 56 EA 67 CC |..)B.yM?....V.g.|
      00:19.87 270: D5 DF 89 DA FC 2F 78 69 44 D0 7E FB F4 AA F0 32 |...../xiD.~....2|
      00:19.87 280: 2A 00 03 41 4F 4C 00 06 6B 72 62 74 67 74 00 03 |*..AOL..krbtgt..|
      00:19.87 290: 41 4F 4C 00 07 72 61 64 6D 30 30 37 10 00 18 C8 |AOL..janedoe....|
      00:19.87 2A0: 37 0B E5 2A E5 6B 31 CE 4C 49 B9 A7 D6 45 31 C4 |7..*.k1.LI...E1.|
      00:19.87 2B0: 75 1F 70 8A 08 80 70 00 00 00 00 00 C0 00 00 4D |u.p...p........M|
      00:19.87 2C0: AF 02 50 4D AF 02 50 4D B0 53 D0 4F 90 35 D0 40 |..PM..PM.S.O.5.@|
      00:19.87 2D0: 00 00 00 40 00 00 00 00 00 00 00 00 03 00 02 00 |...@............|
      00:19.87 2E0: 0C 00 00 80 03 00 00 00 04 40 00 00 00 00 02 00 |.........@......|
      00:19.87 2F0: 0C 00 00 80 04 00 00 00 04 40 00 00 00 00 02 00 |.........@......|
      00:19.87 300: 0C 00 00 90 02 00 00 00 04 23 01 82 00 FF FB 00 |.........#......|
      00:19.87 310: 9C 25 32 46 77 51 41 41 41 41 41 41 41 41 59 57 |.%2FwQAAAAAAAAYW|
      00:19.87 320: 68 25 32 42 54 31 49 79 58 78 6E 72 63 7A 73 6B |h%2BT1IyXxnrczsk|
      00:19.87 330: 52 36 44 73 75 6D 65 79 68 76 75 41 6B 44 6F 35 |R6DsumeyhvuAkDo5|
      00:19.87 340: 54 38 34 4D 57 58 37 34 37 6E 50 78 65 39 38 49 |T84MWX747nPxe98I|
      00:19.87 350: 72 48 6B 4D 4D 57 5A 69 35 68 45 33 59 32 41 38 |rHkMMWZi5hE3Y2A8|
      00:19.87 360: 7A 61 46 4A 25 32 42 6A 55 78 48 47 25 32 42 59 |zaFJ%2BjUxHG%2BY|
      00:19.87 370: 61 6F 32 44 38 30 76 54 6E 6A 62 69 45 68 65 35 |ao2D80vTnjbiEhe5|
      00:19.87 380: 69 57 49 36 52 4F 49 45 62 37 47 33 63 64 52 36 |iWI6ROIEb7G3cdR6|
      00:19.87 390: 45 74 64 31 25 32 46 5A 25 32 46 58 73 47 39 30 |Etd1%2FZ%2FXsG90|
      00:19.87 3A0: 4B 6A 75 44 30 55 34 74 67 4E 73 41 4C 00 03 41 |KjuD0U4tgNsAL..A|
      00:19.87 3B0: 4F 4C 00 07 69 6D 2F 62 6F 73 73 00 03 41 4F 4C |OL..im/boss..AOL|
      00:19.87 3C0: 00 07 72 61 64 6D 30 30 37 10 00 18 20 34 C1 B3 |..janedoe... 4..|
      00:19.87 3D0: 34 D9 57 AD 34 01 CB B5 AD 6D 79 13 86 CB A7 D3 |4.W.4....my.....|
      00:19.87 3E0: B0 AE B6 40 00 00 00 00 00 00 00 00 4D AF 02 50 |...@........M..P|
      00:19.87 3F0: 4D AF 02 50 4D B0 53 D0 00 00 00 00 40 00 00 00 |M..PM.S.....@...|
      00:19.87 BufferSpool 013EAC30 deleted
      00:19.87 SocketCache 013E9DB8: Reclaiming socket 013EB800
      00:19.87 Timer 013E9F48: started, interval=75000
      00:19.87 TUasAuthorizer 013E9AA8: Rcvd TGP__REPLY
      00:19.87 Ticket 013EB380 created
      00:19.87 UasTicket 013EB380 created
      00:19.87 Timer 013E9890: started, interval=86100000
      00:19.87 We will refresh ticket 013EB3A0 in 86100 seconds.
      00:19.87 Ticket 013ED428 created
      00:19.87 UasTicket 013ED428 created
      00:19.87 Timer 013E9C08: started, interval=86100000
      00:19.87 We will refresh ticket 013ED448 in 86100 seconds.
      00:19.87 TSession 013E3470: ticket for request 013EA3B0 received.
      00:19.87 Connection 013EE8C8 created
      00:19.87 Timer 013EEA20 created
      00:19.87 AutoRetry 013EEA78 created
      00:19.87    ticket has password URL: http://aim.aol.com/redirects/password/change_password.adp?ScreenName=janedoe&ccode=US&lang=en
      00:19.87 FlapStream 013EF160 created
      00:19.87 Timer 013EF248 created
      00:19.97 TConnection 013EE8C8: session flags: 66639 multi level value 1
      00:19.97 SslSocket 013EF578 created
      00:19.97 SslBoxNss 013EF600 created
      00:19.97 BufferSpool 013EF6B8 created
      00:19.97 Socket 013EF720 created
      00:19.97 Socket 013EF720: Issued connect request to 10.85.209.181, port 5291
      00:19.97 Timer 013EBE50: stopped
      00:19.97 Timer 013EBE50 deleted
      00:19.97 HttpRequest 013EB228 deleted
      00:19.97 HttpHeader 013EC0E0 deleted
      00:19.97 HttpHeader 013EAF58 deleted
      00:19.97 HttpReceiver 013EAD00 deleted
      00:19.97 SslBoxNss 013EF600: OnReadyForData
      00:19.97 SslBoxNss 013EF600: Continue handshake
      00:19.97 SslBoxNss 013EF600: OnSend, actual=98
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: Continue handshake
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=5
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=74
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=5
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=1
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=5
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=32
      00:19.97 SslBoxNss 013EF600: OnSend, actual=43
      00:19.97 SslBoxNss 013EF600: Handshake complete
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:19.97 SslBoxNss 013EF600: OnDataAvailable
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=5
      00:19.97 SslBoxNss 013EF600: OnRecv, actual=30
      00:19.97 SslBoxNss 013EF600: InternalRead for 512 bytes, read 14
      00:19.97 FlapStream 013EF160: rcvd SIGNON; l=8 s=06822; v=1
      00:19.97  00: 00 02 00 00                                     |....            |
      00:19.97 FlapStream 013EF160: sent SIGNON; l=461 s=08390; v=1
      00:19.97  00: 00 06 01 00 08 BD 3C 8C 24 B4 7C F8 CC 2F 8F 8F |......<.$.|../..|
      00:19.97  10: 39 77 F9 A3 6D F0 9E 88 DB 36 B6 42 47 1B 1F 39 |9w..m....6.BG..9|
      00:19.97  20: 9E 74 84 E6 68 0D 85 2D 77 85 E1 1E CD B0 C4 D6 |.t..h..-w.......|
      00:19.97  30: C6 4D 94 EC 77 49 F6 AA F3 97 A3 45 86 21 C7 3C |.M..wI.....E.!.<|
      00:19.97  40: F4 9A D9 95 10 67 71 A6 8B CB EB 7A D8 A9 FA 80 |.....gq....z....|
      00:19.97  50: E6 F8 4F 08 94 EC 09 F1 02 41 2A D2 25 7D 7A FF |..O......A*.%}z.|
      00:19.97  60: EE BA CF 55 36 AB 1F 17 3A 5E A1 9D EA CF 2F 5E |...U6...:^..../^|
      00:19.97  70: 90 05 BC 1C B7 21 21 31 76 80 2E 67 07 36 2D 95 |.....!!1v..g.6-.|
      00:19.97  80: 35 38 AB C6 17 58 A8 43 52 AB 2D BB 57 6B 56 28 |58...X.CR.-.WkV(|
      00:19.97  90: D8 63 8F 49 A6 4C 53 6F EB E1 99 46 A1 38 17 77 |.c.I.LSo...F.8.w|
      00:19.97  A0: 78 98 12 7F B1 B1 BB 52 BD C2 E1 46 C9 EB D0 8F |x......R...F....|
      00:19.97  B0: AE A1 9F CC 61 84 96 69 1E 98 0C FB 8A AC 4A 5B |....a..i......J[|
      00:19.97  C0: 6F A2 D2 3D C9 34 F0 D9 9C 95 2A D8 28 E2 E3 52 |o..=.4....*.(..R|
      00:19.97  D0: 9D 93 25 DF 2F D6 06 12 4B 6E C6 A8 94 35 10 D5 |..%./...Kn...5..|
      00:19.97  E0: 6F 64 30 49 91 1B 45 64 CF 5E 86 39 81 BE DA BB |od0I..Ed.^.9....|
      00:19.97  F0: 99 EA 72 56 6F 90 C3 52 CE 32 10 82 F0 6D 67 F5 |..rVo..R.2...mg.|
      00:19.97 100: 1C 7C 4E BB 00 A2 00 02 00 05 00 A3 00 02 00 08 |.|N.............|
      00:19.97 110: 00 A4 00 02 00 05 00 A5 00 02 18 99 00 03 00 1A |................|
      00:19.97 120: 69 6D 41 70 70 20 6B 65 79 3D 61 6B 31 54 52 76 |imApp key=ak1TRv|
      00:19.97 130: 71 67 33 53 72 68 5F 55 5F 46 00 17 00 02 00 07 |qg3Srh_U_F......|
      00:19.97 140: 00 18 00 02 00 00 00 19 00 02 00 0D 00 1A 00 02 |................|
      00:19.97 150: 00 04 00 16 00 02 01 26 00 14 00 04 00 00 01 8B |.......&........|
      00:19.97 160: 00 0F 00 02 65 6E 00 0E 00 02 55 53 00 8B 00 02 |....en....US....|
      00:19.97 170: 00 02 00 8A 00 20 0E 94 CA 83 79 BE 0E B2 C6 C4 |..... ....y.....|
      00:19.97 180: C8 DE 06 6B 68 AB D7 C6 26 F5 B1 20 83 A1 D7 0B |...kh...&.. ....|
      00:19.97 190: 65 06 A4 6F 0F 07 00 9E 00 02 00 01 00 9F 00 02 |e..o............|
      00:19.97 1A0: 00 08 00 A0 00 02 00 07 00 A1 00 02 09 0F 00 94 |................|
      00:19.97 1B0: 00 01 00 00 4A 00 01 01 00 AB 00 00 00 AC 00 01 |....J...........|
      00:19.98 1C0: 00 80 03 00 04 00 10 00 00                      |.........       |
      00:19.98 SslBoxNss 013EF600: InternalWrite
      00:19.98 SslBoxNss 013EF600: OnSend, actual=488
      00:19.98 Timer 013EF248: started, interval=238000
      00:19.98 Service 013E8CF8 created
      00:19.98 RequestMapper 013EB228 created
      00:19.98 SslBoxNss 013EF600: OnDataAvailable
      00:19.98 SslBoxNss 013EF600: InternalRead for 512 bytes, read -1
      00:20.21 SslBoxNss 013EB8F0: OnClosed
      00:20.21 Timer 013E9F48: stopped
      00:20.21 SslBoxNss 013EB8F0: Close
      00:20.21 SslBoxNss 013EB8F0: OnSend, actual=23
      00:20.21 SslSocket 013EB800 deleted
      00:20.21 SslBoxNss 013EB8F0 deleted
      00:20.21 Socket 013EBC78: Closed
      00:20.21 Socket 013EBC78 deleted
      00:20.21 SslBoxNss 013EF600: OnClosed
      00:20.21 Timer 013EF248: stopped
      00:20.21 BufferSpool 013EF6B8 deleted
      00:20.21 SslBoxNss 013EF600: Close
      00:20.21 SslBoxNss 013EF600: OnSend, actual=23
      00:20.21 SslBoxNss 013EF600: Close
      00:20.21 SslSocket 013EF578 deleted
      00:20.21 SslBoxNss 013EF600 deleted
      00:20.21 Timer 013EF248 deleted
      00:20.21 FlapStream 013EF160 deleted
      00:20.21 Error 013EAA88 created
      00:20.21 Error set, cat=Socket, code=HostClosed, subcode=0, url=
      00:20.21 TSession 013E3470: CleanUp with error 013EAA88


 

 

 

 


Cause



IM Manager is unable to complete the HTTPS logon process with AOL.


Solution



Configure network devices to allow IM Manager HTTP(S) traffic out to the internet.


References
AIM 6.X/7.X IM Client Cannot Log In When kdc.uas.aol.com not Resolving Correctly on IM Manager Server


 


Attachments

trace.jpg (18 kBytes)

Supplemental Materials

SourceETrack
Value1515676

Legacy ID



2009020315053454


Article URL http://www.symantec.com/docs/TECH92177


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