How to perform Hardware Diagnostics for the Symantec Brightmail Gateway/Messaging Gateway/Traffic Shaper/Web Gateway Appliance

Article:TECH92249  |  Created: 2009-01-06  |  Updated: 2013-08-23  |  Article URL http://www.symantec.com/docs/TECH92249
Article Type
Technical Solution


Issue



When you suspect, or are notified of a hardware situation on a Symantec Brightmail Gateway/Messaging Gateway/Traffic Shaper/Web Gateway Appliance, then consider providing Symantec Technical Support a hardware diagnostics.


Solution



WARNING: Performing a hardware diagnostics requires the Symantec Brightmail Gateway/Messaging Gateway/Traffic Shaper/Web Gateway Appliance to be down, please prepare accordingly.

Hardware Evaluation

  1. Reboot Server
  2. During Power On Self Test, (POST), press F10
    • It will indicate Enter Utility Mode in the upper right-hand corner when successfully pressed
  3. Select Run
    • System Diagnostics
  4. Select Express Test
    • Extended Test would be recommended for a comprehensive evaluation
  5. View Information
    • You will be able to view the test result and any error codes
  6. Close out of System Diagnostics
    • Click the close icon in the upper right-hand corner of the window interface
  7. Get the Service Tag from the appliance

NOTE: In situations where the utility partition has been removed from the appliance, you will need to download the Dell 32-bit hardware diagnostics manually and create a diagnostic partition on a CD or USB drive to boot from.

For references on steps necessary to acquire and run the Dell Hardware Diagnostics, please visit:

How to Run the Dell 32-bit Diagnostics Utility
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=555&docid=52057&doclang=en&l=en&s=biz



Legacy ID



2009020612124254


Article URL http://www.symantec.com/docs/TECH92249


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