How to Identify What Contents to Download and Distribute with LiveUpdate Administrator 2.x for Symantec AntiVirus 10.x

Article:TECH92594  |  Created: 2009-01-26  |  Updated: 2010-10-11  |  Article URL http://www.symantec.com/docs/TECH92594
Article Type
Technical Solution


Issue



LiveUpdate Administrator 2.x (LUA 2.x) is installed to internally update a particular Symantec product. But after selecting that product, administrators are given many additional configuration options that are not easy to understand. How is it possible to determine which of these options is or is not needed? How can administrators avoid wasting bandwidth and disk space by downloading updates that will not be used?

 


Solution



Example: the customer wishes to update SAV 10.1 clients internally. In the LUA 2.x interface they choose Configure, My Symantec Products, Add New Products and successfully select Symantec Antivirus 10.1 in the correct language.

In Download & Distribute, a new download is configured. But when selecting products to be added, the one product (SAV 10.1) has fourteen individual components split among Product Updates and Virus Definitions. Which of these is needed?





 

Proceeding allows the administrator to view the exact definition files that will be downloaded, but this may just further confuse the matter:




Definition downloads are designed to be mostly transparent to the end user, but are in fact quite complex.  The GUI of LUA 2.x provides a view into the specific files themselves. Though file naming structure is not intuitive, administrators can configure the tool with a combination of experience and in-house testing.

Technical Tips

  • Options which contain "64" in their names are specifically built for 64-bit SAV 10.1 clients.  If there are no 64-bit SAV 10.1 clients in an environment, uncheck these options.
  • The “IA” generally refers to the Itanium processor.  If there are no 64-bit Itanium processors in an environment, uncheck this option.
  • OEM is a special version supplied to particular Original Equipment Manufacturers.  Unless there are specific SAV 10.1 OEM clients in an environment, uncheck this option.


Confirming that LUA 2.x is Configured Correctly

Run LiveUpdate from a SAV 10.1 client that connects to the LUA 2.x server, and then examine its log.liveupdate (as well as any messages that are visible to the end user).  Are all the component files that the client requires being found and updated?  Search the log.liveupdate for any lines that begin with "Check for updates to" - in one example below, four products are identified and checked:
 

    [DATE] -> Check for updates to: Product: LiveUpdate, Version: 3.1.0.99, Language: English. Mini-TRI file name: liveupdate_3.1.0.99_english_livetri.zip
    [DATE] -> Check for updates to: Product: Automatic LiveUpdate, Version: 3.1.0.99, Language: English. Mini-TRI file name: automatic$20liveupdate_3.1.0.99_english_livetri.zip
    [DATE] -> Check for updates to: Product: Avenge MicroDefs25 x64AP SavCorp10, Version: MicroDefsB.Error, Language: SymAllLanguages. Mini-TRI file name: avenge$20microdefs25$20x64ap$20savcorp10_microdefsb.error_symalllanguages_livetri.zip
    [DATE] -> Check for updates to: Product: Avenge MicroDefs25 x64AP SavCorp10, Version: MicroDefsB.CurDefs, Language: SymAllLanguages. Mini-TRI file name: avenge$20microdefs25$20x64ap$20savcorp10_microdefsb.curdefs_symalllanguages_livetri.zip


Compare that to the directory listing of clu-prod (or whatever the name of the LUA 2.x Distribution Center the client connects to). Some files may be missing, indicating that LUA 2.x is either not configured to download updates for those products, or that the downloaded updates have not been successfully moved ("distributed") to the Distribution Center. In our example
 

    liveupdate_3.1.0.99_english_livetri.zip <--------------------- does not exist on the LUA server
    automatic$20liveupdate_3.1.0.99_english_livetri.zip <--------------------- does not exist on the LUA server
    avenge$20microdefs25$20x64ap$20savcorp10_microdefsb.error_symalllanguages_livetri.zip <--------------------- does exist/ LUA is configured to download it, content had been moved to Distribution Center
    avenge$20microdefs25$20x64ap$20savcorp10_microdefsb.curdefs_symalllanguages_livetri.zip <--------------------- does exist/ LUA is configured to download it, content had been moved to Distribution Center:


In this example, the LUA 2.x administrator should configure LUA 2.x to also download product content updates for the LiveUpdate products. Updating the LiveUpdate product is not as important as keeping AV definitions up to date, but providing these is within the capabilities of LUA 2.x.




 




Legacy ID



2009022610200848


Article URL http://www.symantec.com/docs/TECH92594


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