Backup Exec Remote Agent for Windows Servers, fails to install on remote machine, installer error 1601 reported.

Article:TECH93145  |  Created: 2009-01-22  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH93145
Article Type
Technical Solution


Issue



Backup Exec Remote Agent for Windows Servers fails to install with "Windows Installer return error code: 1601" present in the bkupinst.log file on the remote machine.


Error



06-25-2003,18:45:31 : Windows Installer return error code: 1601
06-25-2003,18:45:31 : Call GetLastError Return Value:
06-25-2003,18:45:31 : Cannot create a file when that file already exists.


Cause



To troubleshoot an installation of the Backup Exec Remote Agent for Windows Servers, start with the bkupinst.log (bkupinst.htm) file found on the server in question in one of the following locations:

On Windows Server 2000/Server 2003/XP computers:

- Backup Exec 11.0 to present versions: Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs

- Backup Exec 10.1 and earlier: C:\WINNT or C:\WINDOWS


On Windows Vista/Server 2008 computers, Bkupinst.htm is saved in:  \\Users\All Users\Symantec\Backup Exec\Logs

*Vista/2008 is only supported in Backup Exec version 12.0 and newer*


For more information on the bkupinst log please refer to the administrator guide or the following links;

BE 12.0 -  http://www.symantec.com/docs/299138
BE 12.5 -  http://www.symantec.com/docs/HOWTO11660
 

If the log contains the error code "1601 - Cannot create a file when that file already exists" - then the Windows Installer service may be corrupt.


Solution



Perform the following to determine if the Windows Installer service is corrupt:

1. Try to start the Windows Installer service manually by opening the Computer Management console, and clicking Services. Select Windows Installer and then select Start (Figure 1)

Figure 1
 

2. If the service returns the error "193 %1 is not a valid Win32 application" then the service is corrupt
3. To attempt to repair the service, download Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000 from  http://www.microsoft.com/downloads
4. Reinstall Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000
5. Reboot the computer
6. Reinstall the Backup Exec Remote Agent for Windows Servers

or

1. Check the Application Log for   Event ID 1015 - error 0x80040154 - failed to connect to server
2. If that error is present,  then re-register the Windows Installer service
3. To register the service,  click Start | Run and then type  msiexec /regserver

Supplemental Materials

SourceError Code
Value1601
Description

Windows Installer return error code: 1601.


SourceEvent ID
Value1015
Description

Failed to connect to server.
 


SourceError Code
Value0x80040154
Description

Failed to connect to server.
 



Legacy ID



259539


Article URL http://www.symantec.com/docs/TECH93145


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