"Invalid OS version" after successful install of SMSMSE 6.0.8 on Windows 2008 SBS with Exchange 2007

Article:TECH93382  |  Created: 2009-01-10  |  Updated: 2009-01-06  |  Article URL http://www.symantec.com/docs/TECH93382
Article Type
Technical Solution

Issue



After installing Symantec Mail Security 6.0.8 on Windows 2008 Small Business Server with Exchange 2007, errors appear in the Windows Application Event log from source "Brightmail," event ID 514, "Invalid OS version".

Symptoms
Type: Error

    Date: 22/04/2009
    Time: 14:56:56
    Event: 514
    Source: Brightmail
    Category:
    User: N/A
    Computer: SERVERNAME.domain.local
    Description:
    The description for Event ID ( 514 ) in Source ( Brightmail ) could not be found. It contains the following insertion string(s): .
    [Brightmail] (ALERT:5100.5104): [12273] Invalid OS version.


Cause



BEIK 6.1 (The Brightmail Engine Integration Kit, the component used for Premium Antispam in Mail Security for Exchange) is not technically supported on Windows Server 2008

Solution



This is purely a cosmetic error, and has been found to occur even when Premium Antispam is functioning correctly. The error message can be safely ignored. If Premium Antispam is not functioning, it is due to another reason, not this error. For reference, the release notes for 6.0.8 detail this error: http://service1.symantec.com/support/ent-gate.nsf/docid/2007101212030454





Legacy ID



2009041011290454


Article URL http://www.symantec.com/docs/TECH93382


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