How to allow access to files that received a Scan Error verdict by Symantec Scan Engine / Symantec Protection Engine.

Article:TECH93406  |  Created: 2009-01-13  |  Updated: 2014-07-21  |  Article URL http://www.symantec.com/docs/TECH93406
Article Type
Technical Solution


Issue



How to allow access to files that received a Scan Error verdict by Symantec Scan Engine / Symantec Protection Engine.

Symptoms
Unable to access or release files for use because Symantec Scan/Protection Engine is returning a scan error.

 


Cause



Some files may not be able to be scanned by Symantec Scan/Protection Engine for various reasons resulting in scan errors being reported to the client application which denies access to the file.


Solution



Enable Allow Access On Scan Error, this will prevent Symantec Scan/Protection Engine from reporting that there was an Error to the client. To enable this,

1. Stop the Symantec Scan Engine process.
2. Using the command line, if using Windows use a Command Prompt, and change directories to the Symantec Scan Engine install directory.
3. Run the command "java -jar xmlmodifier.jar -s /configuration/protocol/AllowAccessOnScanError/@value true configuration.xml".
4. Start the Symantec Scan Engine process.


Note: The java command above assumes java is available in the environmental "PATH" variable and able to be run from the cmd.exe regardless of location. It may be necessary to use the full path to the java binary if it is not in the PATH. ("c:\program files\java\jre6\bin\java -jar xmlmodifier.jar -s /configuration/protocol/AllowAccessOnScanError/@value true configuration.xml")



Legacy ID



2009041313033954


Article URL http://www.symantec.com/docs/TECH93406


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