HP Printer software installation halts, indicating a firewall is blocking access to a network printer.

Article:TECH93444  |  Created: 2009-01-15  |  Updated: 2010-08-04  |  Article URL http://www.symantec.com/docs/TECH93444
Article Type
Technical Solution

Product(s)

Issue



HP Printer software installation halts
Installation of HP Printer software fails

Symptoms
Installation stops and warns about the following Symantec and Sygate services:

  • ccSetMgr
  • SmcService
  • ccEvtMgr

Installer software is unable to find the printer on the network
Ping to the printer is successful
Occurs even when only Antivirus and Antispyware Protection is installed


Solution



Workaround:

  1. Disable Symantec Endpoint Protection and SMC services
    1. Start > Run > smc -stop
    2. Start > Run > services.msc
    3. Right-click "Symantec Endpoint Protection" and select Stop
  2. Have the installation software scan for the printer again
  3. Re-enable Symantec Endpoint Protection and SMC services after the installation finishes
    1. In the Services MMC, right-click "Symantec Endpoint Protection" and select Start
    2. In the Services MMC, right-click "Symantec Management Client" and select Start




References
The following is the HP printer installation guide:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01430097&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



Legacy ID



2009041511240948


Article URL http://www.symantec.com/docs/TECH93444


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