HP Printer software installation halts, indicating a firewall is blocking access to a network printer.

Article:TECH93444  |  Created: 2009-01-15  |  Updated: 2010-08-04  |  Article URL http://www.symantec.com/docs/TECH93444
Article Type
Technical Solution



HP Printer software installation halts
Installation of HP Printer software fails

Installation stops and warns about the following Symantec and Sygate services:

  • ccSetMgr
  • SmcService
  • ccEvtMgr

Installer software is unable to find the printer on the network
Ping to the printer is successful
Occurs even when only Antivirus and Antispyware Protection is installed



  1. Disable Symantec Endpoint Protection and SMC services
    1. Start > Run > smc -stop
    2. Start > Run > services.msc
    3. Right-click "Symantec Endpoint Protection" and select Stop
  2. Have the installation software scan for the printer again
  3. Re-enable Symantec Endpoint Protection and SMC services after the installation finishes
    1. In the Services MMC, right-click "Symantec Endpoint Protection" and select Start
    2. In the Services MMC, right-click "Symantec Management Client" and select Start

The following is the HP printer installation guide:


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Article URL http://www.symantec.com/docs/TECH93444

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