Interpreting error code pairs that appear in the Scan Engine 5.x and Protection Engine 7.0 logs
|Article:TECH93483|||||Created: 2009-01-17|||||Updated: 2013-01-24|||||Article URL http://www.symantec.com/docs/TECH93483|
This article describes the different error codes that appear within the logs of Scan Engine 5.x and Protection Engine 7.
The list below is for use as debugging codes for the Symantec Scan Engine product.
This information is provided as is. No further interpretation of these codes is offered or available within the scope of this document.
With Symantec Scan Engine 5.x and Protection Engine 7, scan errors appear in two parts, the Module and the result code. Here are Module / result code combinations that have appeared in support cases to date, along with the string version of the error:
|Decomposer||26||The scanner was unable to allocate new memory (out of memory error)|
|Decomposer||37||The item exceed 2GB in size either as a file or when extracted.|
|Decomposer||41||unknown algorithm found.|
|URL List Lookup||8||RESULT_CATEGORY_DOES_NOT_EXIST|
Please contact support for any of the following:
- If you encounter a Module / result code combination that is not listed here
- If an important file consistently generates an error code, you should submit the file to Symantec Support for verification.
- If you need a specific error diagnosed, please provide a sample of the file and the accompanying log entry to Symantec Technical Support. You must contact Symantec Technical Support to submit a sample.
For more information, please refer to the Related Articles section below.
Article URL http://www.symantec.com/docs/TECH93483