Interpreting error code pairs that appear in the Scan Engine 5.x and Protection Engine 7.0 logs

Article:TECH93483  |  Created: 2009-01-17  |  Updated: 2014-03-24  |  Article URL http://www.symantec.com/docs/TECH93483
Article Type
Technical Solution


Issue



 

This article describes the different error codes that appear within the logs of Scan Engine 5.x and Protection Engine 7.


Solution



The list below is for use as debugging codes for the Symantec Scan Engine product.
This information is provided as is. No further interpretation of these codes is offered or available within the scope of this document.


With Symantec Scan Engine 5.x and Protection Engine 7, scan errors appear in two parts, the Module and the result code. Here are Module / result code combinations that have appeared in support cases to date, along with the string version of the error:
 

Module Result String
Generic 6 RESULT_FILE_NOT_FOUND
Generic 24 RESULT_UNEXPECTED_EXCEPTION_CAUGHT
Decomposer 10 RESULT_MALFORMED_CONTAINER_DELETED
Decomposer 17 RESULT_OPEN_CONTAINER_FAILED
Decomposer 24 RESULT_TEMPFILE_ACCESS_FAILED
Decomposer 26 The scanner was unable to allocate new memory (out of memory error)
Decomposer 27 RESULT_SCAN_ENGINE_EXCEPTION
Decomposer 36 RESULT_FILE_SIZE_TOO_LARGE
Decomposer 37 The item exceed 2GB in size either as a file or when extracted.
Decomposer 40 RESULT_ALGORITHM_UNSUPPORTED
Decomposer 41 unknown algorithm found.
Decomposer 42 CREATE_OUTPUT_FILE_FAILED
URL List Lookup 8 RESULT_CATEGORY_DOES_NOT_EXIST



Please contact support for any of the following:

  • If you encounter a Module / result code combination that is not listed here
  • If an important file consistently generates an error code, you should submit the file to Symantec Support for verification.
  • If you need a specific error diagnosed, please provide a sample of the file and the accompanying log entry to Symantec Technical Support. You must contact Symantec Technical Support to submit a sample.

 

For more information, please refer to the Related Articles section below.




Legacy ID



2009041708170054


Article URL http://www.symantec.com/docs/TECH93483


Terms of use for this information are found in Legal Notices