"Could not create the Java virtual machine" when trying to launch Symantec Endpoint Protection Manager console

Article:TECH93500  |  Created: 2009-01-17  |  Updated: 2011-08-25  |  Article URL http://www.symantec.com/docs/TECH93500
Article Type
Technical Solution


Issue



The Java Virtual Machine Launcher displays a message that the JVM could not be created.  How to overcome this?


Error



When trying to launch the Symantec Endpoint Protection Manager (SEPM), you get the error "Could not create the Java virtual machine" and the SEP Manager service may or may not start.




 


Cause



This can be as a result of a repair install occuring automatically or initiated manually and improper settings chosen in the configuration wizard or cancelling the wizard.


Solution



Adjust the Java heap settings for the Symantec Endpoint Protection Service and console.

See Tuning the Performance of the Symantec Endpoint Protection Manager console

 

 




Legacy ID



2009041712113248


Article URL http://www.symantec.com/docs/TECH93500


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