Home, Monitor and Reporting pages in the Endpoint Protection Manager console are loading without any image or graph

Article:TECH93809  |  Created: 2009-01-05  |  Updated: 2013-07-10  |  Article URL http://www.symantec.com/docs/TECH93809
Article Type
Technical Solution


Environment

Issue



After installing Symantec Endpoint Protection Manager (SEPM) on Microsoft windows 2008, Home, Monitor and Reporting pages in SEPM console do not show graphs or images.


Error



The installation of SEPM is without any error messages. But when accessing Home, Monitors, and Reports pages in SEPM console. Images and graphs aren't loaded.




When accessing to one of the image through a Web Browser, the following error message appear.





Environment



Windows 2008 with IIS 7.0


Cause



It is due to missing role services in Internet Information Services (IIS 7.0)


Solution



Make sure before installing Symantec Endpoint Protection Manager, the following role are added:




If Symantec Endpoint Protection Manager is already installed, repair or re-install it after adding the role services.

 



Legacy ID



2009050510044048


Article URL http://www.symantec.com/docs/TECH93809


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