An error is displayed while trying to upgrade to Symantec Traffic Shaper 6.0

Article:TECH93861  |  Created: 2009-01-06  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH93861
Article Type
Technical Solution

Product(s)

Issue



You have encountered the following error when attempting to upgrade, "Critical Error has occurred when attempting to install. Please contact Tech support", and would like to know how to proceed.

Symptoms
You encounter the following error


"Critical Error has occurred when attempting to install. Please contact Tech support"

during an upgrade to Symantec Traffic Shaper 6.0 (STS 6.0).


Cause



This error occurs when the UI queries the update process at precisely the wrong moment. This is not a fatal error, however, and the update will proceed as normal once the reboot takes place.


Solution



The update is successful, proceed as normal with the reboot. Once the appliance reboots the update will be completed successfully.

Symantec recommends that, if possible, appliances should be in an 'inactive' state while upgrading.


Supplemental Materials

SourceETrack
Value1625237

Legacy ID



2009050611522654


Article URL http://www.symantec.com/docs/TECH93861


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