Best Practices for Symantec Endpoint Protection integration with Workspace Virtualization (formerly SVS)

Article:TECH94157  |  Created: 2009-01-24  |  Updated: 2010-09-29  |  Article URL http://www.symantec.com/docs/TECH94157
Article Type
Technical Solution


Environment

Issue



When Workspace virtualization (Altiris) and Symantec endpoint protection are installed on the system, performance drops. But if one or the other is installed seperately system performance is normal.

Symptoms
System performance drops.

Hangs at domain login.


Cause



Rtvscan does a lot of open and create processes while it is protecting the system and this processes have to be check by SVS Filter Driver and that’s why the more layers that are active the slower the process could be.


Solution



Include Symantec Endpoint Protection to the SVS Program Ignore List:

How to add file to the SVS “ProgramIgnoreList”:

  1. Open regedit and go to registry key: HKEY_LOCAL_MACHINE\System\Altiris\FSL.
  2. Edit the value named "ProgramIgnoreList".
  3. Enter the complete path for the executable that you want to ignore in "ProgramIgnoreList".
    Added the following items to the registry for SVS to ignore:
    [_B_]PROGRAMFILES[_E_]\Symantec\Symantec Endpoint Protection\rtvscan.exe
    [_B_]PROGRAMFILES[_E_]\Symantec\Symantec Endpoint Protection\Smc.exe
    [_B_]PROGRAMFILES[_E_]\Symantec\Symantec Endpoint Protection\SmcGui.exe
  4. Restart the computer (The ignore list is only read at system start up).




References
How to prevent processes from seeing virtualized data

https://kb.altiris.com/display/1n/articleDirect/index.asp?aid=20688&r=0.3965723

SVS slows down registry performance during install of application.
https://kb.altiris.com/display/1n/articleDirect/index.asp?aid=43563&r=0.6802637



Legacy ID



2009052511265248


Article URL http://www.symantec.com/docs/TECH94157


Terms of use for this information are found in Legal Notices