Cannot create a new group or apply a license in Symantec Mail Security for Domino

Article:TECH94187  |  Created: 2009-01-26  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH94187
Article Type
Technical Solution

Product(s)

Issue



During the process of creating a group, no servers are listed or available to select to the group. Creating a new group requires a server to be assigned.  Additionally, when reviewing the Unassigned Servers group, the view does not display any servers. During the licensing procedures, a notice is given that at least one server must be assigned to the server group.


Cause



Symantec Mail Security for Domino reviews three areas within the code for group and server assignments:

  • AllServers:
    All servers listed within the names.nsf.
  • UsedServers:
    All servers in the sav.nsf assigned to any group assignment other than the Unassigned Servers group.
  • AvailableServers:
    AllServers – UsedServers = AvailableServers
    AvaliableServers consist of server needing to be assigned a group.

Based on the criteria, the permissions for the names.nsf and sav.nsf are a requirement to read and write changes to the database. By default, IBM Domino sets author access ACL (Access Control List) to the names.nsf. During security changes, the access of the names.nsf becomes restricted. Reducing access to the sav.nsf can produce the similar effect and deny further setting changes.

Resetting the permission to administrator account with full access for the sav.nsf and restricting or setting no access to the names.nsf produces saving errors for licensing the Symantec Mail Security for Domino or creating new server groups within the sav.nsf settings database.


Solution



It is required that the user ACL have author access to the names.nsf and full access to all Symantec Mail Security for Domino databases, including the settings database sav.nsf. This includes the same user access for the quarantine database savquar.nsf.

Please review the Post-Installation Tasks in the below Installation Guides to review all permission requirements for Symantec Mail Security for Domino.

Symantec Mail Security 8.1.x for Domino Windows Installation Guide
http://www.symantec.com/docs/DOC5369 


Symantec Mail Security 8.1.x for Domino AIX Installation Guide
http://www.symantec.com/docs/DOC5368 
 


Supplemental Materials

Value1677528


Legacy ID



2009052621225354


Article URL http://www.symantec.com/docs/TECH94187


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